Administration Support
confidential Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Bodmin |
| Type | Full-time |
Job Description
Administration Support
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns.
Great Organisation
We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems.
Great People
We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care.
Great Partner
With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
We are looking for a confident and friendly individual to provide administration support to the Eating Disorders and Personality Disorders Services in Cornwall.
The post holder should demonstrate a caring and empathic approach to their work and be able to clearly communicate with colleagues, patients and carers.
Essential skills required for the post include strong organisational skills, good customer care and interpersonal skills. This role requires an eye for detail and the ability to work under pressure on your own initiative.
This is an important role within the team and requires team work and commitment to work closely with the teams including attending team meetings and Away Days.
Main duties of the job
To provide the administrative function to ensure the daily business of the service runs efficiently.
To provide the central telephone and first contact communication to staff, clients and key stakeholders.
The post holder will work without direct supervision for routine tasks, with someone generally available for reference
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you »ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people »s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education /Qualifications and Relevant Experience
Essential criteria
- GCSE English pass
- RSA II Typewriting/Word processing or equivalent
- CLAIT/ECDL qualification or equivalent
- Previous experience of working in an office
Desirable criteria
- Previous NHS Experience
Skills and Aptitude
Essential criteria
- Good customer care skills
- Good interpersonal skills with referrers, clients and colleagues
- Telephone skills
Knowledge and abilities
Essential criteria
- Ability to type with good speed and accuracy
- Team worker
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
- Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- NHS Pension Scheme
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
We are committed to diversity and equality of employment including the employment of current and former service users.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Company description:
confidential
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