Benefits Program Supervisor in Culpeper VA

Summary

Benefits Program Supervisor

Virginia Dept of Social Services – Local Posted on 2022-11-18

Salary	$39,948 a year
Location	Culpeper, VA
Type	Full-time

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Job Description

The Benefits Program Supervisor represents the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees are responsible for serving as supervisor and provides training, leading, and developing staff and to monitor case management services.

Provides administrative and programmatic supervision to staff; reviews case management plans to include quality assurance of case management services; develops written guidelines for delivery of case management services; assigns caseloads to staff; Coordinates and monitors activities of staff; holds individual and group conferences to review cases and problems; reviews case records and evaluates performance of staff members and recommends indicated action; recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans; represents staff needs to senior management team; prepares and implements internal operating policies and procedures; interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations; determines staffing needs and makes recommendations to management; maintains records and prepares regular and special reports; participates in developing and implementing agency administrative policy; makes decisions on controversial cases or presents them for higher level action; authorizes emergency assistance for applicants/recipients; serves in a liaison capacity to other agencies and groups; monitors program expenditures; meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities; assigns caseloads to staff; and may act for the Director of Social Services as designated.

Minimum Qualifications

Considerable knowledge of: current social, economic, and health issues, and trends; principles of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.

Skill in: Operating a personal computer using MS Office (Word, Excel) and the associated office agency software.

Demonstrated ability to: Work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; provide accurate technical assistance and guidance on policy and procedures; analyze, interpret and apply laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Comprehensive knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems.

Preferred Qualifications

Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Experience in benefit programs and completion of required Benefit Programs training.

Experience with agency related software.

Special Requirements

All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within a fully completed application. Please refer to your PeopleAdmin/RMS account for the status of your application and this position.

Company description:

confidential