Complex Needs Support Worker
Look Ahead Housing and Care Posted on 2022-11-18
| Salary | £23,500 a year |
|---|---|
| Location | Westminster |
| Type | Full-time |
Job Description
Job profile
Job details
Job details
Complex Needs Support Worker
Recruiting for a Complex Needs Support Worker to join our Service in Westminster!
GBP 23,500.00 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Job Overview:
If you are looking for a dynamic role where no day is the same, then a role at Hopkinson House may be for you! Hopkinson House Hostel provides 24-hour accommodation-based support for 36 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness and rough sleeping.
Working at Hopkinson House, you will develop skills supporting people with varying needs – working alongside partners such as Adult Social Care, probation, NHS hospitals, Community Mental Health Teams, Forensic Mental Health Teams, and Substance Misuse Agencies. The support that we provide is person-centred and flexible, based on the needs of the individual and underpinned by the principles of PIE and trauma-informed support. If you are passionate about having a positive impact on people »s lives and are resilient and compassionate, please apply today!
Hopkinson House implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder, by focusing on building relationships. The hostel aims to work in a trauma-informed way and considers psychological models and theories both in terms of how to support residents and in the day-to-day running of the hostel. It also considers the psychological needs of staff, for example, developing skills and knowledge and regularly reflecting on the work. Hopkinson House has an in-house Clinical Psychologist who offers one-to-one support to residents, runs reflective practice and training for staff, offers debriefs after difficult incidents, and supports the management team to work in a psychologically informed way.
In addition to the vital work undertaken by Complex Needs to Support workers, residents are supported by various specialists, including the in-house clinical psychologist, art therapist, and specialist substance misuse worker. The service works with various agencies such as community mental health teams, substance misuse teams, specialist outreach teams and homeless GP surgeries.
As a Complex Needs Support Worker, you will be able to creatively engage individuals to build good relationships, and support residents to engage with other services, attend to their health, engage in meaningful activity, and increase their independence.
Partnership working is at the heart of supporting our customers and Complex Needs Support Workers are required to build and maintain those relationships to coordinate customers’ support.
Working at Hopkinson House will provide an opportunity to learn about mental health, substance misuse, and how to help those who have experienced multiple disadvantages and are often excluded from society.
This role requires working on a rota pattern encompassing a mix of shifts between 08:00 to 16:00 and 14:00 to 22:00 including weekends.
Key Responsibilities:
- Carrying out holistic assessments of new customers incorporating relevant statutory referral information
- Key-working complex customers, building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Co-Produce personalised support plans with customers providing appropriate support based on on-going assessment and resources available to enable customer to progress in their recovery
- Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking through Risk Management Plans
- Keep customers records and files up to date in line with Look Ahead’ Policies and Procedures
- Lead on handover of key information between shifts, verbally and electronically reporting safeguarding concerns, customers’ progress, and engagement with services
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to develop life skills through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to complement their interventions
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Person Specification:
- A passion to support vulnerable people to reach their potential, succeed and thrive independently given the right support with a ‘can do’ attitude
- A strong customer focus and commitment to putting customers’ interests and voices at the heart of all aspects of service provision
- Strong self-awareness and commitment to acting as a positive role model
- A commitment to non-discriminatory practice and to promoting equality and diversity
- A commitment to effective joint working with partners to meet customers’ needs
- A strong sense of personal accountability and the ability to critically reflect on practice to improve future approaches
- Engage in learning and development activity to increase knowledge and skills
Skills, Knowledge and Experience:
Essential:
- Experience building and develop strong professional partnerships with external providers aligned to their specialism
Desirable:
- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) or experience in the social care/charity sector.
- Experience providing targeted recovery focussed support to individuals with needs around trauma, mental health, substance use and dual diagnosis
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2021. We welcome applications from people of all backgrounds
Company description:
Look Ahead is a specialist housing association and provider of tailor-made care, support and accommodation services. We support thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives. With over forty years in social care under our belt, we are experts through both practice and understanding. Today, we are proud to be the trusted partner of over 30 local authorities and health trusts, providing specialist support and care services for over 7,000 people every year with a wide range of needs, including: • Mental health • Learning disabilities • Homelessness and complex needs • Young people and care leavers With over 100 local services and 1000 staff there are plenty of opportunities for growth within the organisation.
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