Customer Retentions Executive
Daisy Corporate Services Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Hybrid remote in Birmingham B6 |
| Type | Full-time |
Job Description
Location: Aston – Hybrid working
Would you like to join one of the largest providers of communications and IT solutions across the UK as a Customer Retentions Executive? Your key objectives will be to drive and manage customer renewals within the DCS contract base. The primarily focused of this role is the Mobile product area and relating contract base.
Since being founded in 2001, Daisy delivers solutions and services serving more 2,000 UK businesses across all sectors – with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience.
About the role…
- Management of end-to-end renewals within their allocated base of Salesforce opportunities. This includes wins and losses
- Analyse customer billing profile data, create a suitable Daisy offering for the renewal, raise an appropriate quotation, and secure the resign, working either with the Account Manager or directly with the customer.
- Work closely and build relationships with appropriate Account Managers.
- Pro-actively manage their allocated opportunities and tasks to ensure the business expectations are met.
- Ensure they are fully conversant with Daisy’s portfolio of services even if these are outside the areas they are working in.
- Performance will be measured against pre-defined targets for re-sign and churn on their allocated opportunities
- Work with the account owners to ensure we understand all the current contractual and service delivery information of their allocated opportunities.
- Prepare and maintain weekly and monthly forecast reports to their direct report for inclusion in the weekly and monthly reports
- Ensure all the appropriate business CRM and retention databases are kept updated on a regular basis.
- Ensure they are co-operative and flexible, whilst maintaining a diplomatic and organized approach, even under pressure.
What do we need from you?
- Understanding of mobile voice, data and MDM tariffs.
- Experience in managing, negotiating, re-signing, and closing IT service contracts
- A strong understanding of the marketplace and the requirements of our customers.
- Be able to deliver consistent forecast updates against set targets and objectives.
- Be able to demonstrate they can deliver against key targets and objectives.
- Enthusiastic and Self Motivated
- Excellent Communication skills
- Good skills within the Microsoft Office Suite, particularly Outlook and Excel, plus Salesforce for opportunities management.
Additional Information
Did we mention the perks?
We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.
These include but are not limited to:
Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
Hybrid, field and home based working – To ensure work WORKS for you.
Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
The Exchange – Online discount platform for more than 1,200 retailers.
And many more – to see all the benefits on offer visit our Why work for Daisy page!
Ready to join us?
If you feel Daisy is the right workplace for you, we would like to hear from you!
Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.
Company description:
Daisy was founded by current Chairman Matthew Riley in 2001. Over the last two decades Daisy has developed through a combination of organic and acquisitive growth to be one of the largest providers of communications and IT across the UK. Today the Daisy Group is made up of Daisy Communications and Daisy Corporate Services, serving the needs of small to medium businesses and the mid to enterprise markets, respectively. At Daisy Corporate Services, we’re passionate about making technology work for our customers by integrating multiple products to create meaningful solutions. Our team have a deep understanding of the latest transformative advances in cloud, security, networking, communications and much, much more. They come to know our customers’ businesses just as deeply and combine those solutions creatively, no matter where an organisation is on its digital journey. Choosing Daisy means choosing more than a technology partner. It means connecting with the broadest range of services, a family of top global tech providers and a profound desire to do good in the world. It means opening up minds and possibilities, harnessing our know-how, driving more sustainable infrastructures and investing in social and community projects. It means helping our customers build a better business, and a better world. We work with more than 2,000 UK businesses across all sectors, shapes and sizes and have a thousand employees across 25 UK locations – we’re all interconnected. By combining people, systems, processes and creative thinking, we can make a positive difference, together.
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