Customer Service Advisor
Alliance Healthcare Posted on 2022-11-18
| Salary | £10 an hour |
|---|---|
| Location | South Normanton |
| Type | Other |
Job Description
About The Role
We are looking for someone with a passion for customer service to join our customer service team, based in South Normanton in Derbyshire.
This is a fast paced telephone based role so we are looking for people who love talking to people!
The successful candidate will be responsible for;
- Processing customer order requests in an accurate and timely manner
- Responding to customers’ enquiries ensuring a knowledgeable and professional approach
- Demonstrating good attention to detail by making sure all activity is logged on to the appropriate system.
- Supporting the other teams within Customer Service but undertaking general administrative tasks where required
- Taking ownership of performance to meet agreed KPIs and objectives
About You
First and foremost, you will love talking to people and be passionate about delivering excellent customer service experience.
Ideally you will have previous customer service experience although not necessarily in a contact centre environment, however if you believe you have really strong interpersonal skills and can build relationships over the telephone then we want to talk to you.
You will need a basic understanding of technology with good keyboard skills and the role does require somebody who also has a good attention to detail as information needs to be entered quickly and accurately on to the various systems that we use.
Combine this with being solution and goal orientated with good planning and organisation skills and this could be the role for you.
About The Company
Alliance Healthcare is a leading distributor and wholesaler of pharmaceutical, medical and healthcare products, serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis.
We have an essential role to play in the medical supply chain and everything that we do as a company will ultimately impact upon the end user, the patient. It is our responsibility to offer a reliable service that ensures that our customers receive the right product, in the right place, at the right time.
Company description:
Alliance Healthcare is one of the leading distributors and wholesalers of pharmaceutical, medical and healthcare products in the UK. We deliver products to all of the nation »s 16,500 dispensing points — community pharmacies, dispensing doctors and hospitals. Through our network of distribution centres, we provide twice daily delivery to our customers throughout the UK. We pride ourselves on the consistently high service levels we provide to our customers — frequency of delivery, product availability, delivery accuracy, timeliness and reliability at competitive prices. We also offer pharmacists innovative added-value services which help them to develop their own businesses. We work closely with pharmaceutical manufacturers who are increasingly changing and adapting their approaches to distribution. Find out more about our history, what we do, our mission and values, and our management team by visiting our website www.alliance-healthcare.co.uk.
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