Customer Service Claims Handler
NFU Mutual Posted on 2022-11-18
| Salary | £21,000 – £25,000 a year |
|---|---|
| Location | Stratford-upon-Avon |
| Type | Permanent |
Job Description
Customer Service Claims Handler
- £21,000 – £25,000 p.a. depending on experience + up to 10% bonus + benefits
- No experience required – full training provided and excellent career prospects
- Flexible home-working option after probation
About the role
As a Customer Service Claims Handler in our Corporate claims team, you’ll be part of a 100-strong team that manages our customer’s insurance enquiries, from initial claim through to settlement.
We’re offering you a 35-hour week running from Monday to Friday between 9am and 5pm. As well as no weekend working, we offer 80% homeworking after your training and probation period.
To help you become the best you can be, we provide comprehensive training in your first three to six months. When the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.
At NFU Mutual we put our Corporate customers at the heart of everything we do. We »re proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our Corporate customers, NFU Mutual Agents, national Broker’s, and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our claims. This means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.
We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.
About you
You use your strong communications skills to confidently deliver exceptional customer service. You’re always eager to learn and have a base knowledge of software applications.
Previous insurance experience is not required as full training and ongoing support will be provided.
To join our team, you’ll ideally:
- Have a passion for customer service, proven experience in a customer-facing role would be advantageous.
- Be an empathetic, supportive communicator who listens and responds to customer’s needs.
- Continually adapt your approach and easily multi-task in a fast-paced environment.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan – cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering – volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2022 award. We were also named in the LinkedIn Top 25 Companies List 2021.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Company description:
NFU Mutual is a leading provider of general insurance and financial services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from. OUR HISTORY Founded in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price insurance. Today we offer an advice-rich proposition to both farming and non-farming customers. While we continue to support the farming community and remain an integral part of the British countryside, we offer an extensive range of personal and commercial covers, as well as investments and pensions, to a wide range of customers. A GREAT PLACE TO WORK We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallop Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
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