Customer Service Lead Generator
Acorn Recruitment Limited Posted on 2022-11-18
| Salary | £20,000 – £22,000 a year |
|---|---|
| Location | Plymouth |
| Type | Full-time |
Job Description
Job Role: Customer Service Lead Generator
Salary: £20,000 – £22,000
Hours: Full-time
Are you looking for a new challenge and the chance to thrive is a caring and supportive team? Then this could be the perfect role for you!
Acorn is excited to be working closely with an inspiring and customer service leading organising offering training and consulting in the Plymouth area. This is a large organisation that works closely with some of the leading companies to offer training regionally and nationally.
Key Responsibilities:
Customer Service
- As a Customer Service Lead Generator, you work closely with the customer service team, focusing on maximising opportunities for additional sales
- You are the primary point of contact for first-time and infrequent customers, taking bookings and developing relationships
- Always follow SSG »s friendly and professional customer service approach
- Ask the right questions to identify your customers » needs
- Professionally deal with any complaints and turn them into opportunities wherever possible
Sales
- Maximise opportunities for sales arising from every phone call you take
- Regularly review existing account and tap into potentials for additional sales
- Achieve sales targets
Administration
- Generate service proposals, consulting with internal expert as and when required
- Take and process bookings over the phone or via email
- Process payments in a safe manner
Essential Experience:
- Proven experience in a phone-based customer service role, that also included elements of sales
- The ability to self-manage a demanding workload whilst remaining focused on the task in hand
- A high level of care to act as an effective team player with drive, energy, and passion to motivate self and fellow team members
If this sounds like the perfect opportunity for you, please sent a copy of your recent cv to [email protected]
Acorn Recruitment acts as an employment agency for permanent recruitment.
Company description:
Acorn offers permanent, temporary and contract recruitment solutions to employers. Acorn is a member of the Recruitment & Employment Confederation (REC) and ISO accredited.
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