Customer Service Representative
Domino »s Corporate Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | West Columbia, SC 29172 |
| Type | Full-time |
Job Description
Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,300 stores worldwide (6,471 in the U.S.) you can probably figure out why that original plan didn’t work.
You might be thinking, “Wow, how does Domino’s get food to 18,300 stores?” Well, that’s where you come in. We have 22 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii, and Alaska. They provide fresh dough, equipment, and supplies to the franchise and company-owned Domino’s stores in the U.S. and Canada. In 2020 alone, these centers made 671,000 deliveries.
RESPONSIBILITIES AND DUTIES
(50%) Order Processing
- Process and verify store orders received through Pulse (electronic ordering system)
- Provide courtesy reminder calls to stores that have not placed order by cut-off times
- Prepare billing for order add-ons and pickups
- Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
- Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
- Coordinate and disseminate corporate, marketing and other company information to the stores
- Assist with routing of trucks where applicable
(20%) Customer Service
- Receive and resolve customer requests, concerns and complaints
- Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.
- Answer and route all departmental calls
(10%) Clerical Support
- Maintain filing system for invoices, reports and other customer related information
- Maintain customer contact list
- Update or add new store information in order management system (Domicas)
- Provide clerical support to other departments as needed
(5%) Credit Process
- Process credits for the Domino »s Pizza stores
- Code credits for delivery accuracy using credit tracking program
- Coordinate credit requests with appropriate departments for further research
- Process special orders/pick-ups
(15%) Additional Administrative Duties as Assigned
This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:
General Accounting
- Assist with accounts payable
- Assist in generating weekly keys
- Provide back-up to payroll administrator
- Assist with accounts receivable and past dues
Inventory
- Perform inventory counts and reconcile ICL
- Order vegetable products
- Maintain vendor credits, working with WRC to obtain accurate credits
- High School diploma or GED
- 2-3 years of Customer Service experience
- Excellent communication and organizational skills
- Ability to handle multiple tasks
- Strong knowledge of Microsoft Office software
- 1-2 years bookkeeping or general accounting experience preferred
Additional Information
Domino’s Pizza Supply Chain Services, the food manufacturing and distribution division of Domino’s Pizza, LLC is seeking a qualified candidate to join the Northern California Customer Service Team. The full-time customer service representative will be responsible for processing food orders from stores, providing customer communication, and some clerical and accounting tasks.
Successful candidates will have 2-3 years customer service experience, excellent communication skills – oral and written, proficient with Microsoft Office applications, 10-key, and able to work in a fast paced environment. Must be able to work a flexible schedule including weekends and some holidays.
We offer a competitive salary and benefits package including full medical, dental, and vision, 401k, stock purchase options, bonus program, and an exceptional opportunity for professional growth and development. If you are looking to join an exceptional team, we invite you to apply.
Company description:
Our roots date back to a single store that opened in 1960 in Ypsilanti, Mich. Since then, Domino’s has grown to become a global brand known for innovation. From tasty new menu items and a revamp of the Domino’s experience to the development of a Sync system that makes placing an order from your car a cinch, we’re all about making every day better than the last. Today, we’re 17,100+ global stores and counting. Bringing pizza to every corner of the world takes a talented team of individuals across our brand. So the brand is always on the lookout for fun, smart and passionate people. • Stores: Extra cash. Flexible schedules. You can find all of this and more in our corporate and franchise stores, where you’ll make and deliver great food. • Supply Chain Centers: Enjoy competitive pay and grow your career by keeping Domino’s stores stocked with the top-quality ingredients they need for their customers. • Corporate: You might not make it, bake it or take it, but you’ll support everyone who does while influencing where we go next as a brand. Corporate opportunities span information technology, domestic and international operations and development, marketing, finance & accounting, communications, legal, human resources, and supply chain. • University Recruiting: If you’re a current student or recent graduate you’ll want to learn more about our world-class programs that can help you gain hands-on experience, launch your career or prepare to be a future leader at Domino’s. We’re also a great place for that part-time job you need while you’re still in school. Driven to achieve more. As a brand, Domino’s believes in smart hustle. We’re a pretty demanding bunch, but it’s just because we’re fanatical about doing our very best for our customers. If you’re ambitious and have a healthy appetite for competition, then consider joining the Domino’s brand. FEEDING THE NEED: If your work has been affected during these uncertain times, Domino »s franchise and corporate owned stores are here for you. Domino »s stores are committed to staying open as long as it »s the right thing to do to support their employees, customers and the communities they serve. Stores have implemented enhanced practices to maintain the safety and cleanliness of the store environments. So if you or someone you know could use part or full-time work, apply to your local Domino »s store. Our stores aren »t just open, our hearts are too.
Follow us