Customer Service Representative
Oregon Health Authority Posted on 2022-11-18
| Salary | $2,638 – $3,855 a month |
|---|---|
| Location | Salem, OR |
| Type | Full-time |
Job Description
Initial Posting Date:
11/17/2022
Application Deadline:
11/27/2022
Agency:
Oregon Health Authority
Salary Range:
2638.00 – 3855.00
Position Type:
Employee
Position Title:
Customer Service Representative
Job Description:
Attention current State of Oregon employees: To apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
Applications for this job posting will first be reviewed on 11/28/2022, however, we will continue to accept applications until the position is filled. Please note, this does not guarantee the review of any applications submitted on or after 11/27/2022.
Health System Division is looking to fill multiple Customer Service Representative positions. Do you have a desire to help fellow Oregonians apply for and resolve concerns for Medicaid and Oregon Health plan? If you have customer service experience that includes explanation of rules, regulations, and policies, we want you to apply for this position!
What you will do!
You will respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff!
You will respond to correspondence by phone and/or email with participants, advocates, providers, coordinated care plans, outreach facilities, medical professionals, residential facilities and agency staff!
You will provide information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources!
You will respond in a professional manner to irate callers and those wishing to lodge complaints or report fraud!
You will verify eligibility/coverage dates, coordinated care and third-party resources!
Position Description: (Public Service Representative 3) Customer-Service-Representative REQ-64134
What »s in it for you?
- Full-time employment in the heart of Salem, Oregon
- A position where your input and contributions impact the citizens of Oregon
- 8 hours of vacation leave and 8 hours of sick leave per month
- Nearly unbeatablemedical, vision, and dental benefits
- Pension and retirement programs
This is a full-time, permanent, SEIU represented position.
The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click
here
, to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
WHAT WE ARE LOOKING FOR:
Required Education/Experience
- Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Requested Skills/Experience
- Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
- Strong ability to communicate with diverse groups and individuals in areas such as, responding to inquiries, narrative reports and instructional materials with limited supervision
- Expertise with good decision-making skills, and the ability to prioritize workload.
- Communication/listening skills in order to interpret and develop the ideas/needs of participants and visualize the best approach to achieve the desired outcome.
- Must be familiar with multi-line telephone (MLT) and personal computers.
- Quality keyboarding skills required.
- Ability to provide timely and accurate information to participants.
- Calm, clear, professional communication skills to ensure quality customer service daily by telephone, in writing or in person.
- Work positively as a member of a team.
- The ability to be flexible and take direction when work priorities or schedules shift.
- Regular attendance is required to meet the demands of this job and to provide necessary services.
How to apply:
- Complete the online application including completing the questionnaire
- Attach a Cover Letter describing how you meet the 11 Requested Skills/Experience posted above.
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Need Help?
If you need assistance to participate in the application process including an accommodation request under the American with Disabilities Act, please call Juan McGruder.
Voice: [503-302-0454] (TTY 711)
Email:
juan.a.mcgruder@state.or.us
Additional Information
- Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.
- If you are a veteran, you may receive preference.Click here
for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
- We do not offer VISA sponsorships or transfers at this time – unless specifically noted. Within three days of hire, you will be required to complete the US Department of Homeland Security »s I-9 form confirming authorization to work in the United States.
- If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
- Candidates who are offered employment at the Oregon State Hospital must satisfactorily pass a pre-employment drug test.
- Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.
- Applicant Help and Support
webpage
The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position. (critical elements of process).
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity.
Company description:
confidential
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