Domestic Operations Agent
Lynden Incorporated Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Honolulu, HI 96819 |
| Type | Full-time |
Job Description
The Team
The Lynden Domestic Operations team handles all aspects of freight activities for major clients that would include heavy customer service and technical solutions for those client. We work as a team in collaboration with many employees across departments and with Lynden services centers system wide.
The Company
Lynden Logistics, Inc. provides transportation and logistics solutions in Alaska, Canada, the Pacific Northwest, Hawaii, Puerto Rico and around the world. We encourage our employees to grow and develop within the company and believe our diverse workforce contributes tremendously to our success.
Why you want to work for Lynden Logistics, Inc.
Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 6% employer match
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you
Tuition Reimbursement program
Responsibilities:
- Perform all aspects of customer service meeting all company goals and expectations
- Routing and handling domestic shipments including our offshore markets (Hawaii, Puerto Rico, Guam and Alaska)
- Daily monitoring of shipments
- Works with cartage provider, carriers and Lynden Logistics operational staff on resolving warehouse, cartage, and other logistics issues
- Vendor negotiations for price and service and customer quoting for individual shipments.
- Maintain and expand pricing models used in our project business
- Key account coordinator on Lynden »s top customers
- Identifies root causes of service failures, recommends solutions, and implements recommendations
- Prepare and execute SOP »s and SOW »s
- Predictable and consistent attendance
- Weekend on-call responsibilities based on a rotating on-call schedule
Qualifications:
- High school education or equivalent and one years progressive work experience in operations
- Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions and procedure manuals
- Able to work with customers and vendors to come up with solutions that meet company expectations
- Excellent Microsoft Office skills
- Good organizations skills
- Primarily works with computer and phone but may occasionally need to work in and around warehouse. Occasional lifting up to 50 pounds.
Ability to possess and maintain a TSA Security Threat Assessment(STA) with a status of Passed, or a TSA recognized equivalent. TSA recognized equivalents include a Secure Identification Display Area (SIDA) badge, Commercial Driver’s License(CDL) with Hazmat Endorsement issued within the 50 States or District of Columbia, the Transportation Worker Identification Card(TWIC), or Free and Secure Trade(FAST) card issued by U.S. Customs and Border Protection. STA’s will be submitted by Lynden Logistics upon job offer and renewed thereafter. Recognized equivalents must be current at time of application and successfully renewed by the applicant thereafter.
Company description:
The Lynden family of companies provides transportation and logistics solutions in Alaska, Canada, the Pacific Northwest, Hawaii and around the world. Extensive multi-modal capabilities allow customers to optimize time and money by shipping via air, land or sea, or in any combination. For more than a century, Lynden has been helping customers get the job done. To learn more visit www.lynden.com or follow our pages on Facebook, Twitter, Instagram, or LinkedIn. Who makes up the Lynden Family of Companies? Alaska Marine Lines: a marine transportation company that offers regular barge service to and from Southeast Alaska, Central Alaska, Western and Arctic Alaska, and Hawaii. Alaska West Express: provides truckload transportation throughout the United States and Canada, specializing in shipments to and from Alaska, transporting liquid- and dry-bulk products, hazardous and non-hazardous chemicals, and petroleum products. Bering Marine Corporation: provides highly specialized, contracted marine services to reach water-locked villages and other remote Alaska locations. Lynden Air Cargo: operates scheduled services and on-demand charter, international and domestic flights, including services for the U.S. military. Lynden Logistics: a full-service transportation company providing freight forwarding and integrated logistics services worldwide. Lynden Transport: trusted leader for shipping freight to, from, and within Alaska. Our network of Service Centers is the largest in the state and provides extensive coverage with integrated truck, marine, and air services. LTI, Inc.: specializes in the transport of liquid- and dry-bulk commodities in the Pacific Northwest and Western Canada. Milky Way: leading bulk-milk hauler in the Pacific Northwest. Alaska Marine Trucking: provides and manages local freight distribution services in Alaska. These services include the loading, unloading, warehousing, pickup and delivery of freight. DeLong Mountain Logistics: provides logistics services for the Red Dog Mine, a world-class zinc mine located in the Alaska Arctic north of Kotzebue.
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