Entry Customer Service Representative
Everise Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Charlotte, NC 28202 (Downtown Charlotte area) |
| Type | Full-time |
Job Description
Everise has an exceedingly rare collection of customer, product and digital experience solutions that transform your business and continuously grow your brand. Our cutting-edge technology, diverse talent and entrepreneurial spirit ensure we are creating fresh experiences for your customers.
We are currently seeking an enthusiastic and reliable Customer Service Representative to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints.
Day to day duties
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
High School Diploma or GED.
Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
Possess good organizational and record-keeping skills.
Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word, and Excel.
Additional Information
- Medical
- Dental
- 401k
Company description:
Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise. Our innovative CX outsourcing services are high performing, scalable, secure, agile, and have fluent proficiency in 32 languages, which helps brands to create seamless customer, product, digital, and home experiences. We strategically operate in seven markets to enable our customers to scale their reach across the globe.
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