Events Director, US
Informa Tech Posted on 2022-11-18
| Salary | $110,000 – $135,000 a year |
|---|---|
| Location | New York, NY 10016 (Tudor City area) |
| Type | Full-time |
Job Description
About Informa Tech – The Division
At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating, and connecting them through world-class research, training, events, and media. We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment, and marketing technology.
About ICMI & HDI – The Brands
About ICMI
ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has provided more than 50,000 organizations in 167 countries with access to training, events, certification, consulting, and informational resources.
ICMI events – including Contact Center Expo and Contact Center Expo Digital Edition – are highly rated community conferences for contact center management professionals. These leaders are charged with evaluating, implementing, and purchasing customer care products and solutions and they find great value in the mix of best practice content, engaging networking and innovative solutions they find at ICMI events. ICMI also supports performance improvement consulting as well as recorded and live training courses for Directors through Agents. Our events serve as a key cross-promotional vehicle for driving awareness for the larger value we can deliver to contact centers all year round.
About HDI
HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago by setting the standard for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through our online community platform – HDI Connect – best practice resources and content, career networking tools, local chapters or hosting in-person events and meet ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network and improve their customer satisfaction and employee engagement.
HDI annual events include SupportWorld Live and Service Management World. SupportWorld Live brings together a broad cross-section of the global IT service and support community for a dynamic conference and expo to share best practices, network, overcome similar challenges, and celebrate success. Service Management World is the definitive event for service management leaders seeking to explore the strategic and tactical elements of an optimal service management strategy. Both events feature the infectious passion and energy the IT support community has for their work and build on the professional networks and innovation that carry the industry forward.
Informa Events Director
Informa Tech is seeking to hire a dynamic Events Director who will be responsible for setting the strategy and delivering on HDI and ICMI events. These long standing, respected brands have supported market-leading, community focused events through a mixture of physical, virtual and hybrid formats. You would collaborate closely with a team of functional experts across Informa’s sales, marketing, operations, content and finance teams to ensure event objectives and financial targets are met.
Areas of responsibility and accountability
- Articulate the vision for HDI and ICMI events to customers and internal stakeholders, setting a clear and compelling strategy to deliver revenue growth while managing costs effectively
- Lead a high-performing cross functional team to create exceptional in-person and virtual event content and experiences which will ensure continued growth for all events within these brands
- Showcase your operational and action-oriented managerial experience, anticipating the needs of the event, flexing between detail oriented and big picture considerations, navigating ambiguity and asking questions to drive project and product-based decisions on a clear path forward
- Work in a hybrid structure to set targets and manage adjacent teams to deliver on the commercial and audience objectives
- Manage team schedules, identify delivery challenges and ensure teams are equipped to deliver best-in-class events
- Track and manage event performance, identify and ensure best practice is delivered, and define event evolution requirements to ensure relevance and currency
- Work with Content Director to ensure the event’s content strategy is represented within events, involving industry thought leaders, analysts and editors to deliver events of the highest quality
- Capture event data and insights, analyze and identify priorities for improvement and share learnings with team to improve event performance and propel growth
- Facilitate the cross pollination of services supported by each brand (ie: training, consulting and information resources) through the design of the event
- Contribute to and advocate for an inclusive, supportive, and ambitious culture
- Commercially minded leader who can drive innovation and results with internal team, creating exceptional customer experiences
- Demonstrable ability to set plans and manage delivery across range of customer expectations
- Demonstrable prior experience in collaborating effectively in matrixed work environments where you’re not managing reports directly but instead, collaborating with functional leads in a dotted line approach
- Proven ability to manage strategic and practical considerations aligned with event operations, marketing, and sales
- Skilled in tracking and managing event performance including cadence of financial and KPI reporting
- Can demonstrate active participation in successful and effective cross-org working groups and initiatives
- Exceptional communicator both verbal and written; confident, experienced public speaker a plus
- High comfort level working with a diverse range of enterprise applications that support everything from event registration, virtual events and content management to project management and standard workflow.
- Customer Service and/or IT market knowledge preferred
The pay range for this position is $110,000 – $135,000 depending on experience.
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
- Learning and development plan to assist with your career development
- 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
- Competitive Benefits with 401k match
- Paid parental leave
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
- ESPP – become a shareholder
We know that sometimes the « perfect candidate » doesn »t exist, and that people can be put off applying for a job if they don »t fit all the requirements. If you »re excited about working for us and have most of the skills or experience we »re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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Company description:
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