Financial Counselor I in Orlando FL

Summary

Financial Counselor I

Orlando Health Posted on 2022-11-18

Salary	Not mentioned
Location	Orlando, FL 32806 (South Orange area)
Type	Full-time

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Job Description

Position Summary:

The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.

Responsibilities:

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.

Qualifications:

Education/Training

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements

Experience

• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

Company description:

Orlando Health is a not-for-profit healthcare organization with $7.1 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago. The healthcare system is recognized around the world for its pediatric and adult Level One Trauma program, co-located at Orlando Health Arnold Palmer Hospital for Children and Orlando Health Orlando Regional Medical Center, where more than 50 victims of the Pulse nightclub mass shooting were treated in June 2016. The system is also home to the only state-accredited Level Two Adult Trauma Center in Pinellas County at Bayfront Health St. Petersburg. Orlando Health Winnie Palmer Hospital for Women & Babies houses the nation’s largest neonatal intensive care unit under one roof and is the only facility in the southeast to offer open fetal surgery to repair the most severe forms of spina bifida. Orlando Health also operates the National Training Center for Olympic athletes and the Orlando Health Network, which is recognized as one of the largest and highest performing clinically integrated networks in the region. As a statutory teaching healthcare system, Orlando Health hosts more than 325 residents and fellows including more than 40 who are enrolled at Bayfront Health St. Petersburg’s OB/GYN, Family Medicine, Sports Medicine and Pharmacy programs. Orlando Health clinicians have pioneered life-changing research including therapies for end-stage breast cancer and identifying biomarkers to detect traumatic brain injury. Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma. Orlando Health hospitals are: Bayfront Health St. Petersburg, Orlando Health Arnold Palmer Hospital for Children, Orlando Health Dr. P. Phillips Hospital, Orlando Health – Health Central Hospital, Orlando Health Horizon West Hospital, Orlando Health Orlando Regional Medical Center; Orlando Health South Lake Hospital; Orlando Health South Seminole Hospital, Orlando Health St. Cloud Hospital and Orlando Health Winnie Palmer Hospital for Women & Babies. In FY20, Orlando Health served nearly 150,000 inpatients and nearly 3.1 million outpatients. During that same time period, Orlando Health provided approximately ¬¬¬$760 million in total value to the communities it serves in the form of charity care, community benefit programs and services, community building activities and more. Additional information can be found at http://www.orlandohealth.com, or follow us on LinkedIn, Facebook, Instagram and Twitter @orlandohealth.