Front Office Apprentice – Southampton
Lifetime Training Posted on 2022-11-18
| Salary | £10 an hour |
|---|---|
| Location | Southampton SO30 |
| Type | Other |
Job Description
Benefits and Pay:
- £10 per hour, plus service
- Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets).
- Free meals on duty.
- Holiday: 28 days including bank holidays (increasing yearly).
- Pension scheme.
- High street discounts: with Perks at Work.
- Grow your career and Personal Development: programmes designed to support your career.
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub.
- Dedicated 1-2-1 support throughout your apprenticeship.
- Functional Maths and English skills offered alongside the programme.
What will I be doing?
A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Working within the Front Office department;
- Contribute to an overall exceptional guest experience from check-in through check-out.
- Telephone handling.
- Cash and Payment handling.
- Maintain high levels of guest service.
- Comply with Health and Safety and Food Hygiene regulations.
- Complete all aspects of the apprenticeship programme.
- Work a variety of shifts including early mornings, evenings and weekends.
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude.
- Good communication skills.
- Committed to delivering a high level of customer service.
- Ability to work on your own or in teams.
- The ability to deal with enquiries in a professional and polite manner.
What are the desired personal qualities?
- A passion for hospitality and guest service.
- Willingness to learn.
- The ability to stay calm under pressure.
- Excellent grooming standards.
- Ability to work in a fast-paced environment.
Desired Skills
– Good communication skills. – Willing to learn. – Good time keeping.
Personal qualities
A friendly and confident personality.
A smart appearance with a clean and well-presented uniform.
Qualifications required
No specific qualifications required
Future prospects
Potential for ongoing training and development following successful completion of the apprenticeship.
Training to be delivered
Hospitality team member L2
Functional Skills in English and maths
Hilton, the world’s most renowned hotel brand, with a portfolio of 18 world-class brands comprising more than 7000 properties ranked #3 at “Great Place to Work” in the UK & Ireland in 2022.
Team Members in our hotels work at the heart of our mission to be the most hospitable company in the world. Each Team Member delivers exceptional, heartfelt experiences at every hotel for every guest, every time.
As the first global hotel company, Hilton has impacted billions of lives and thousands of communities around the world – bringing people and cultures together while expanding horizons and opportunities.
When our Team Members thrive, so do we! Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with innovative programmes.
Our Heart of House Programme focuses on creating a Great Place to Work for all our hotel Team Members where nutrition, wellness and recognition matters.
We also give you and your family the chance to take that dream vacation with our “Go Hilton Travel Discount Programme” and indulge in Hilton’s renowned hospitality with deep discounts at our hotels around the world.
Employer
Hilton – Southampton – Ageas Bowl
Visit employer website
Address
Botley Road
Hampshire
Southampton
SO30 3XH
The map below displays the employer’s location, please check travel times before applying.
Company description:
At Lifetime we work to deliver apprenticeship training solutions that unlock bright futures for people and businesses. Established in 1995, we have grown to become one of the largest training providers in the UK. Lifetime champions all initiatives to drive skills development in the UK and are at the forefront of delivering that ambition through apprenticeships. Our approach is simple: define and deliver outstanding skills training that unlocks people’s potential and harnesses competitive advantage for the UK’s businesses. Every part of what we do is driven by the belief that everyone should have the opportunity to learn, so we are committed to developing skills programmes that work for everyone, for good. It’s why we work with businesses nationwide, across a diverse range of sectors to drive industry-leading skills training. And together, we’re reshaping the future of business.
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