GTS Fulfillment Specialist II
East West Bank Posted on 2022-11-18
| Salary | $23 – $28 an hour |
|---|---|
| Location | El Monte, CA 91731 (Park El Monte area) |
| Type | Full-time |
Job Description
Introduction:
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview:
Associate will be responsible for timely and accurate set-up of services supported in Global Transaction Services department. Candidate must be technical, and a strong communicator. The position will require frequent interaction with internal and external clients. The associate will coordinate with GTS Implementation and Sales teams to setup services according to customized specifications and timelines. Job functions may vary, and other duties assigned based on business need.
Responsibilities:
- Develop a thorough understanding of Global Transaction Service’s services and products, documentation, policies, procedures, systems, and workflows.
- Complete assignments and perform audit callbacks within service level timeframes, accurately, and satisfy policy and procedural requirements
- Participate on internal customer calls and provide support for special/complex customer requests and products.
- Provide consultation and support for complex customer onboarding to bank colleagues and customers
- Research issues and provide resolution
- Provide prompt and courteous customer service to both internal and external customers
- Provide feedback on trends and escalate
- Participate in inter-department projects
- Provide support for other GTS departments when necessary
Qualifications:
- 2 to 4 years of relevent customer service experience. High School Diploma required.
- Strong technical aptitude. Candidate must be able to communicate clearly with all levels of Bank personnel and customers. Must organize and coordinate multiple assignments and follow through to completion. Candidate must be able to work under minimal supervision and work well under pressure. Ability to work in a fast-paced environment focused on meeting or exceeding service level agreements. Must be able to work a flexible schedule, including overtime. Good written and oral communication skills required. Strong reasoning and analytical skills. Strong problem-solving skills and ability to resolve complex issues. Must be PC literate and able to trouble-shoot routine PC challenges.
Compensation: The base pay range for this position is USD $23.00/Hr. – USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
Company description:
East West Bank (Chinese: 華美銀行 simplified: 华美银行 hua mei yin hang) is a bank based in the state of California in the United States, with assets of $30.1 billion and a market capitalization of over $6.0 billion. Originally founded to serve the Chinese American community in California, it now has over 130 branch locations in the U.S and Greater China, including branches in northern and southern California, Georgia, Nevada, Massachusetts, New York, Texas, Washington.
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