Help Desk Support – Associate, IS Enterprise Services, Work from Home
Norton Healthcare Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Remote in Louisville, KY 40202 |
| Type | Full-time |
Job Description
- Job Responsibilities: The Help Desk Support Assoc is responsible for providing « Tier 1 » support to the Norton Healthcare internal customer base. Seeks to provide first call resolution for general office application issues, enterprise service inquiries, NHC custom or business applications issues, and security access inquiries. This position is required to respond to customers via phone or email and work to resolve issues leveraging standard tools and procedures. The position is expected to troubleshoot end user issues, provide timely documentation for all calls, and escalate issues when appropriate. Previous experience working in customer support with demonstrated technical acumen is required. This position is designed to work as directed by the department leadership and may receive direction from senior Service Center Analysts when needed. Expected to consistently maintain or exceed service metrics set by the Enterprise Support Services leadership.
Qualifications:
- One year in a call center environment
- A+ (IT Certification) – Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership.
- Support Center Analyst (HDI) – Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership.
- High School Diploma or GED
Company description:
At Norton Healthcare, people who are respectful, caring and dedicated to creating great human interactions will thrive here. We live our values every day. Whatever we face, we can count on our team and our leaders to be there with us and for us. If you believe in teamwork and bringing empathy to all you do, discover a career at NortonHealthcareCareers.com. For more than 130 years, Norton Healthcare’s values-based culture has guided our mission to provide quality health care to all those we serve. Today, Norton Healthcare is one of the largest employers in Greater Louisville, Southern Indiana and the commonwealth of Kentucky. We’re here to make a difference and be a part of something bigger than ourselves. We develop strong bonds with our teammates, the people we serve and our community. Our not-for-profit system includes five Louisville hospitals that provide inpatient and outpatient general care as well as specialty care, including heart, neurology, cancer, orthopedic, women’s and pediatric services. As a member of our Norton Healthcare family, you can be proud to work here.
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