Helpdesk Coach / Trainer
DHL Supply Chain Posted on 2022-11-18
| Salary | £21,821 a year |
|---|---|
| Location | Stafford |
| Type | Permanent |
Job Description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Helpdesk Coach/Trainer
Location: Stafford
Contract Type: Permanent (Full-Time)
Shift pattern: Any 5 from 7
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you »re looking for change, and you »re ready to make changes … we »re looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
If this sounds like a team you »d like to join … keep reading.
We make promises to our customers, and we »ll make promises to you too. The key responsibilities in this role include;
- Providing help to Sainsbury »s Argos customers, home delivery drivers, CMC and other DHL areas
- Communication with Sainsbury »s Argos customers, home delivery drivers, CMC and other DHL areas
- Analysing statistics and other data to determine the level of customer service being provided
- Provide effective communication between the department, CMC and home delivery crews to ensure an effective home delivery service whilst maintaining a low fails % and enhanced customer experience
- Provide accurate, valid and complete information using the correct methods and tools
You won »t find another job like the one you »ll find with DHL Supply Chain. Now, here »s what we need from you:
- PC Literate in Excel, Word, PowerPoint, Adobe, Internet and E-Mail
- Able to build and maintain good relationships
- Excellent communication skills
What will you get in return?
As a DHL employee you »ll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and access to discount off medical cash plans including cover for dental and eye care. All this and more is hosted on our Benefits platform which you will have access to as a DHL Employee.
What you »ll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We »re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.
Company description:
DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL »s international network links more than 220 countries and territories worldwide with over 285,000 employees dedicated to providing fast and reliable services that exceed customers » expectations
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