Invigilator
FedEx Express EU Posted on 2022-11-23
| Salary | £12.49 an hour |
|---|---|
| Location | Sevenoaks |
| Type | Full-time |
Job Description
We are seeking highly motivated individuals to join our friendly reception team to deliver first-class customer service to patients. A highly customer focused, skilled multi-tasker, you’ll be the first impression of the organisation. In return for your dedication and hard work, we offer well-established, structured mentoring and staff development packages to support you in your role.
These are busy Outpatients Reception areas. To be successful in the role you will need the following attributes and experience:
You must be flexible with your days of work and be flexible to work between sites.
You must be customer focused, with excellent customer service skills
You must have a positive attitude and work well within a team
You must be reliable and have excellent time keeping
You must enjoy speaking to people on the telephone and face to face
You must be IT literate
You must be energetic and hard working
The successful applicants will be proactive team members who can demonstrate efficient organisational skills in order to contribute to the smooth effective operation of the outpatient team.
Working hours will be on a rota basis 0800 – 1800 Monday to Friday.
You must be flexible to be able to cover these hours to be successful in the role.
To provide a professional, customer centred receptionist service to patients attending the Outpatient areas across all sites and all reception desks as operationally required.
Lewisham and Greenwich NHS Trust are a committed, multi-professional, much valued hospital and community services to residents in South East London. The Trust has built a good reputation as a place to enjoy job satisfaction and develop professional skills and experience. Our people value the opportunity to work in a supportive culture and, we ensure our team are well rewarded for their contribution. By joining us now you can play a role in shaping our organisation that continues to put patient and client care first. Whatever the challenges ahead, we are prepared to face them as one team.
PREVIOUS APPLICANTS NEED NOT APPLY
Post Title: Receptionist
Grade: Band 2
Duration: Permanent
Department: Allied Clinical Services
Responsible to: Outpatient Supervisor
Accountable to: Outpatient Manager
Job Summary:
To provide a professional, customer centred receptionist service to patients attending the Outpatient areas across all sites and all reception desks as operationally required.
Key Result Areas & Performance:
To provide an accurate and timely appointment booking service for patients arriving, departing or who require follow up appointments.
To be the first line of contact to the public face of the Trust for patients attending clinical treatment.
To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.
To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.
To maintain a calm attitude at all times, being aware of patients’ worries and concerns coming to hospital.
To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.
Main Duties/Responsibilities:
To arrive, depart, book follow up appointments and cancellations on the Trust’s iCare system in a timely fashion
To book follow up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic.
Ensure the accurate entry and up-date of patient details and patient hospital episodes.
To ensure patient details are verified and accurately updated on iCare during the arrival and departure process.
To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.
To follow Trust Overseas/Private Patient procedure to ensure the Trust receives the income generated by these patients.
To check case note availability prior to clinic, escalating to the appropriate teams for missing records.
To track all case notes on the electronic tracking system and send them out to other departments or staff as required (Coding; Medical Secretaries, Medical Records etc.)
To organise support services for patients as required e.g. booking interpreters and liaising with the transport desk.
To participate in the PDR process to ensure personal skills are enhanced.
To comply with 18 week RTT pathways including e-RS and 2 Week Wait targets and to understand and ensure that procedures with regard to measuring and recording waiting times are in line with the Department of Health. Be responsible for checking information systems used throughout the Trust to support the planning, development, provision and review of Outpatient booking/appointment services.
Prioritise daily workload to ensure all urgent matters are dealt with appropriately and liaise with the Outpatient Manager or Outpatient Supervisor to ensure a high quality service delivery.
Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.
Receive internal and external telephone enquiries with regard to all Outpatient matters.
The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlines
To escalate to relevant Specialty Service Mangers capacity and waiting list issues that require urgent action.
A formal performance review takes place on a six monthly basis where objectives are agreed and reviewed in line with the performance management system
The post holder will record parting activity of the RTT status in line with the Access Policy.
Partnerships
Excellent telephone and face to face manner with patients
The post holder is required to have excellent interpersonal skills with senior members of staff, multi-disciplinary teams, service managers and secretaries
To provide effective and time communication with all staffing teams within the Trust
To liaise with relevant clinical teams to ensure the quality of data collected is accurate
To build good working relationships with medical records staff, ward staff and operational teams.
Named contact point, liaising with patients and relatives, as well as GP’s/other hospitals, nursing staff, medical staff and support services to ensure that the outpatient pathway is appropriately planned and managed
To deal with enquiries from all service users in a helpful, courteous and diplomatic manner
Main working relationships with the following groups – face to face, electronic and by telephone:
Internal
Service Mangers
Booking Teams
Secretaries
Multi-disciplinary Teams
Consultants
Nurses
External
GP Surgeries
Private Providers
Care Homes
Other NHS Trusts
Company description:
confidential
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