Learning Instructor - Online Services in Albuquerque NM

Summary

Learning Instructor – Online Services

Paychex Posted on 2022-11-18

Salary	Not mentioned
Location	Albuquerque, NM 87107
Type	Full-time

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Job Description

Overview:

Responsible for effective facilitation of training, administering, and developing knowledge building programs that meet company goals and objectives. Collaborates directly with leadership to ensure increased knowledge is applicable to needs of our internal/external clients. Measured results, inspection, and ongoing development in role is required.

Responsibilities:

Note: Must be able to work Pacific, Mountain or Central time zones as needed.

• Responsible for effectively training, administering, and developing training programs that meet company goals and objectives. Increases the knowledge of participants in designated topics, based on audience and program, to assist with development while training in designated programs to successfully deliver content, perform administrative Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks, and communicates with internal partners (i.e.: sales/service leadership) on participant performance.
• Develops and maintains VILT or ILT agendas, lesson plans, and all program materials to deliver effective training.
• Prepares, enhances, delivers, and evaluates innovative, engaging and experiential ILT and/or VILT training programs and ensures all learning initiatives are effectively balanced and include education, exposure, experience and environment learning methodologies.
• Recognizes and works to resolve concerns with learning content (all programs and curricula) to ensure proper and timely resolution.
• Observes other facilitators and shadows internal partners on an ongoing basis to maintain knowledge, develop skills, and increase cross-functional opportunities with the goal of facilitating additional topics to different audiences.
• Partners with internal leaders/partners to review and ensure quality of programs and learning opportunities
• Responsible for applying measurements to training to include but not limited to: ensure effectiveness of training, identifying trends and reacting to them appropriately, participation/attendance meeting expectations, impact to client meeting expectations, etc.
• Collaborates with Project Managers, Functional Managers, and learning designers to gain consensus on learning output and training approach.
• Proactively participates in various learning activities/research to stay current with industry trends and Paychex business.
• Maintain field presence, observe employee performance and provide feedback to management on employee strengths and weaknesses, and coaching suggestions.
• Participate in partners’ leadership meetings to provide input on learning opportunities available.
• Other duties as assigned

Qualifications:

• Virtual facilitation experience preferred
• Bachelor »s Degree – Preferred
• 2 years of experience in Relevant teaching/training experience OR two years relevant Paychex experience.
• Payroll/Industry knowledge preferred
• Experience with WebEx (or similar platform) preferred
• Paychex experience as it relates to position.
• Familiarity with delivering in-person, virtual, blended, and micro-learnings using training and facilitations best practices preferred.

Company description:

Get to Know Paychex You may know us as a leading provider of payroll, human resource, and benefits outsourcing solutions for small and mid-sized businesses. We »re proud to serve more than a half-million clients nationwide with services, solutions, and support to help them make running their operations easier. We are fueled by a commitment to success, record of achievement, and a tradition of delivering professional excellence. When you become part of the Paychex team, you »ll learn quickly that we meet and exceed the expectations of our clients by bringing innovators, thinkers, producers, thought leaders, and problem-solvers on board. Our employees always approach their work with integrity. They thrive on building partnerships within and outside of the company. The focus is on accountability and delivering on commitments — both large and small. It »s through the daily contributions and dedication of each of our employees that enable our success as a company. Let Us Get to Know You Does this sound like you? Then we hope that you consider joining Paychex and becoming a part of all that we have to offer! Make sure to take a look at our current job openings, or learn more about what it’s like to work at one of the world’s most ethical companies.