LOBBY D- BAGGAGE AGENT in Sacramento CA

Summary

LOBBY D- BAGGAGE AGENT

ABM Industries Posted on 2022-11-18

Salary	Not mentioned
Location	Sacramento, CA 95837 (Sacramento International Airport area)
Type	Full-time

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Job Description

Position Summary Details

The Lobby D Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.

Essential Functions

• Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
• Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

Responsibilities

• Ability to read IATA tickets to determine flight departure times and connecting carriers
• Screens all interline passengers prior to placing bags on the interline return belts
• Ensures baggage tagging is correct
• Direct and assist passengers with mischecked or short-checked bags
• Handles misplaced/lost baggage claims and provides reports to Carriers
• Evaluates customer’s need concerning airline locations
• Is able to meet the Station’s attendance standards
• Other duties as assigned

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer Service Experience
• 1 yr of similar work experience

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Company description:

We’re ABM (NYSE:ABM), a team of 100,000+ skilled and hardworking people dedicated to creating safe and healthy spaces where you live, work and fly. And we’ve been doing it for more than 100 years: in your community, across the nation and around the world. We’re one of the biggest companies you’ve probably never heard of, dedicated to keeping every space and place open by providing exceptional facilities solutions to businesses of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. Spaces are our business, but people are our purpose. We ensure the areas around us are safe for everyone to enjoy. Because people everywhere count on ABM.