Local Engagement Officer (London & South East)
House of Commons Posted on 2022-11-18
| Salary | £33,000 a year |
|---|---|
| Location | Hybrid remote in Westminster +1 location |
| Type | Full-time |
Job Description
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Salary
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Type of role
Information Technology
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Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
We are currently hiring a Local Engagement Officer who will be based outside of Westminster and will be responsible for overseeing key engagement activities in Members constituency offices in and around London and the South East of England.
The Local Engagement Officer will act as an advocate, building relationships and representing the interests of Members and their staff within the Digital Service, and vice versa, and will ensure that the Digital Service is responsive to current and future Member needs. But your work won’t stop there. Among your other responsibilities, you’ll:
- provide IT coaching, training, advice and guidance to the offices in their region, through a mix of virtual, face-to-face visits, email and telephone contact
- build relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working
- ensure that users understand why changes are being made and the benefits of these, assessing users’ readiness for change, and identifying training and support requirements
- encourage users to consider whether the new services and systems could enable them to make beneficial changes to their working practices
- developing key relationships with, as well as working alongside, operational teams in the Digital Service and key offices across Parliament which provide services to Members.
- ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.
About The Team
Our Local Engagement Officers are based around the UK and can offer guidance and advice about the full range of services available to MP »s and their staff, as well as provide coaching and training sessions for your staff to help you make the most of our services.
About Us
UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.
Job description
- Building relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working.
- Ensuring that users understand why changes are being made and the benefits of these, assessing users’ readiness for change, and identifying training and support requirements.
- Encouraging users to consider whether the new services and systems could enable them to make beneficial changes to their working practices.
- Delivering both formal virtual and in-person training during the roll out of new services, and informal training and ongoing support by email and over the phone, liaising with Digital Service colleagues where necessary.
- Developing key relationships with, as well as working alongside, operational teams in the Digital Service, in particular our Live Services teams, as well as key offices across Parliament which provide services to Members.
- Ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.
- Actively gathering data and generating reports in order to demonstrate the delivery of related benefits.
The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.
Person specification
Must live within 45 minutes of London and must be able to travel regularly to Westminster. A full clean driver »s licence and use of own car with appropriate insurance and MOT is a necessity for this role.
Criterion 1
Strong interest in Parliament and the technological challenges it faces. Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.
Criterion 2
Ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.
Criterion 3
Outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff.
Criterion 4
Experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.
Criterion 5
An understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.
Criterion 6 (Desirable)
Demonstrable commitment to a work environment of mutual trust and respect, where diversity and inclusion is valued.
Benefits
Please refer to our Candidate Information Pack for a full list of our benefits which include:
- up to 35 days annual leave in addition to bank holidays
- generous maternity pay policy up to 6 months full pay
- great pension scheme options (contributory and non-contributory)
- on-site subsidised gym, nursery, catering, post office, travel office and GP
- flexible options including hybrid working and family friendly policies
Things you need to know
Selection process details
Please make sure you »re clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and complete a supporting statement demonstrating how you meet criterions 2, 3 and 4. Our application process is anonymous, so please remove any personal information from your CV.
Apply By: 4th December 2022 at 23:55
Interviews: Tuesday 13th December
Format: Presentation + Panel Interview (Remote)
Our Culture
For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.
We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission »s recruitment principles.
Apply and further information
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The House of Commons is the democratically elected house of the UK Parliament, responsible for making laws and checking the work of Government. Typically, every 5 years the UK public elects 650 Members of Parliament (MPs) to represent their interests and concerns in the House of Commons. MPs consider and propose new laws and can scrutinise government policies by asking ministers questions about current issues either in the Commons Chamber or in Committees. This makes the House of Commons a unique and exciting place to work by being at the heart of our thriving democratic system. Behind the scenes, the House of Commons Service is made up of 3,000+ employees that support and facilitate the smooth day to day running of the House by providing professional services to Members of Parliament, their staff, and the wider parliamentary community. We have a wide range of opportunities available in a variety of areas such as Hospitality, Parliamentary Procedure, Research, Customer Service, Security, Maintenance, Visitor Services, Education, Construction, Project Management, Marketing, Design, Finance, Law, HR and many more… Together, our mission is to support a thriving parliamentary democracy and everyone in the House Service has a part to play in helping to make this happen.
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