Mechelec Apprentice
confidential Posted on 2022-11-23
| Salary | Not mentioned |
|---|---|
| Location | London |
| Type | Full-time |
Job Description
The Commercial and Revenue department consists of a team of Rent & Service Charge Analysts, Rent & Service Charge Officers and Rent & Service Charge Coordinators who are responsible for the calculation and issuing of rent and service charge demands to circa 32,000 customers.
Joining us as Rent & Service Charge Coordinator, you’ll act as first point of contact for all enquiries relating to the issuing of service charge invoices and liaise with other members of the team to coordinate a response. You’ll assist with the administration of issuing Section 20 notices and assist with special projects designed to improve the delivery of service charges, efficiency and accuracy of the process and improve the overall customer experience.
This is a permanent, full time position however we will consider part time hours for the right candidate.
The ideal candidate will:
- Have a strong commitment to the delivery of a high level of customer service.
- Have a personable approach to customers.
- Have strong organisational skills, with the ability to manage a varied workload.
- Have a keen eye for detail.
- Be computer literate with knowledge of Outlook, Excel and Word.
- Have a pro-active nature, able to use own initiative and work with minimal supervision.
- Have good numeracy skills, able to calculate and interpret complex financial information.
- Be an excellent communicator, able to explain complex service charge breakdowns to customers avoiding jargon where possible.
- Be able to be flexible, adjusting to different roles and tasks as customer demands requires.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
INDSP
Company description:
confidential
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