Medical Front Office Receptionist
NATIVE HEALTH Posted on 2022-11-18
| Salary | $16.36 – $17.45 an hour |
|---|---|
| Location | Phoenix, AZ 85012 (Encanto area) |
| Type | Full-time |
Job Description
At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.
Mission: To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being.
Vision: Healthy People in Healthy Communities.
NATIVE HEALTH Benefits and Perks Include:
- Medical, Vision, and Dental Insurance
- Retirement Benefits
- Paid Time Off
- Tuition Reimbursement and Educational Leave
- Employee Recognition Program
Work Locations:
- 4041 N. Central Avenue, Phoenix, 85012
- 2423 W. Dunlap Avenue, Phoenix, 85021
Starting Hourly Pay Range: $16.36 – $17.45
Bilingual in Spanish Preferred
The Medical Receptionist is responsible for providing excellent customer services while performing front office duties for the NATIVE HEALTH clinics. This includes greeting patients in a positive and friendly manner, answering all incoming phone calls, appointment setting, updating patient information, verifying eligibility for the Arizona Health Care Cost Containment System (AHCCCS) or other patient payment sources, collecting payment from patients, and other clerical duties. The Medical Receptionists work as a team and are principally responsible for the first contact with patients to assure optimal patient flow.
KEY ACCOUNTABILITIES:
- Provide excellent customer service to visitors, patients, and staff in person and on the phone.
- Manages patient registration and eligibility of insurance.
- Manages medical appointments and providers schedules
- Collect and process accurate payments from individual patients.
- Supports the organization as needed.
QUALIFICATION/EXPERIENCE/REQUIREMENTS:
- High school diploma required.
- Associate degree preferred.
- A minimum of three years of combined experience in customer service, patient registration, or other direct care medical experience required.
- Bilingual in Spanish is preferred.
- Must pass a criminal background check with a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment.
- Must submit to a random testing during the course of employment.
- Must have an updated Immunization (IZ) Record, including COVID vaccination record.
Knowledge, Skills, and Abilities
- Excellent customer service skills.
- Expert knowledge regarding eligibility requirements of AHCCCS, CMDP, Sliding Fee Scale Program, and Title V.
- Knowledge of general office procedures including answering phone calls, directing calls, photocopying, faxing, typing, Microsoft Office programs including Excel, Word, and Outlook, etc.
- Able to use medical Electronic Health Records: Nextgen.
- Knowledge of privacy and confidentiality policies and regulations.
- Ability to work with people and to make them comfortable about the release of personal, financial, and medical information.
- Ability to communicate and engage others to carry out assignments, meet goals, and ensure the success of NATIVE HEALTH.
- Ability to confirm private insurance benefits and determine associated co-pay requirements.
- Possess a positive attitude.
Additional Information
NATIVE HEALTH. is an EEOC, Employment-At-Will, and Native American Preference employer. Drug Free and Commercial Smoke-Free work environment.
Company description:
confidential
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