Microsoft 365 Administrator
Northeastern University Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Remote in Boston, MA |
| Type | Full-time |
Job Description
About the Opportunity
JOB SUMMARY
The Microsoft 365 Administrator facilitates the delivery of reliable and consistent Microsoft messaging, collaboration, and productivity services for the entire institution. Applies comprehensive and in-depth working knowledge of messaging and collaboration technology, primarily Microsoft 365 suite, to ensure customer satisfaction. This role participates in managing and monitoring the day to day operation of Microsoft 365 environment including but not limited to customer relations, support, technology and contributing to technical projects/service enhancements. To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.
At Team ITS, your success matters as much as the mission. Learn more about our flexible, highly dynamic, and values-first culture at
careers.its.northeastern.edu
.
This position is eligible for remote work.
MINIMUM QUALIFICATIONS
- The ideal candidate will hold a Bachelor »s degree in Computer Science, or related discipline
- Master »s degree in Computer Science, or related discipline is a plus.
- Expertise in MS365 products including Exchange online, Sharepoint Online, Teams, One Drive, Yammer, Azure AD
- Track record of supporting complex, large MS365 transformation programs including hybrid configuration and IAM integration
- Aware of best practice security approaches for information protection in a cloud environment
- Excellent customer service
- Experience with IT change management processes/ITIL
KEY RESPONSIBILITIES & ACCOUNTABILITIES
MS 365 Support and Administration
- Monitor mail-routing platforms and resolve or escalate identified issues
- Handle routine customer service requests (debugging requests, new shared mailboxes/distribution lists, list administration) within established SLAs, as a Tier 2/3 resource.
- Recommend and/or develop methods to automate/streamline repetitive administration tasks (ie Powershell scripting)
- Collaborate with Customer Service team to share knowledge with them to enhance their ability to resolve incoming issues at first call.
- Serve as key contact with product vendors (i.e. Microsoft) to open issues, provide information as requested by vendor, and drive those issues to resolution.
Product /Project/Service Management
- Keep abreast of Microsoft MS365 product feature releases
- Participate in rollouts of new/enhanced features
- Serve as a resource to projects that require MS365 expertise
- Work closely with ITS partners, particularly in Customer Service, Licensing, and IT Security, to ensure the product suite is being operated in a secure and license-compliant way.
Position Type
Information Technology
Additional Information
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see
www.northeastern.edu/diversity
.
Company description:
At Northeastern, experience is our essence and ethos. It’s what you gain when you make the world your classroom, your laboratory, and your platform to create change or grow your enterprise. Throughout our university network, experience draws you into society and compels you to solve its complex challenges. It makes you agile and able to reinvent yourself. To find ways of doing things differently, and better. And to seize opportunities as they unfold—anytime, anywhere.
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