Mng Clinic Business Office, Clayton NC
UNC Health Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Clayton, NC 27520 |
| Type | Full-time |
Job Description
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Responsible for the daily operations of the administrative office, including scheduling and coordinating administrative operations and serving as the primary contact for administrative staff on office issues for the largest clinics within UNCPN.
Responsibilities:
1. Monitors time and attendance activity of administrative staff, records information in personnel records, notifies immediate supervisor of trends and enforces policies.
2. Ensures all staff are provided adequate training and training needs are addressed in a prompt, accurate manner.
3. Assists immediate supervisor in the recruitment of new staff and ensures temporary staffing needs are addressed in a prompt and satisfactory manner.
4. Exercises an open door policy and actively encourages staff to approach their supervisor with questions or problems concerning work expectations and operations.
5. Ensures administrative area is appropriately staffed at all times to handle patient volume in the call center, check-in area, check-out area, and referral area.
6. Ensures all personnel matters are handled in a fair, confidential and prompt manner.
7. Monitors cash collection rate to ensure staff are collecting co-payments, co-insurance and prior balances at time of service.
8. Ensures all patient charges are entered into EPIC within one business day from time of service and all patient charges for the month are entered by the end of the month.
9. Serves as a liaison between patients and patient accounting to resolve billing concerns.
10. Answers patient calls or encounters regarding service delivery issues in a prompt, friendly and accurate manner.
11. Creates and maintains a safe environment for patients, self, co-workers and facility.
12. Orders general supplies in a prompt and cost effective manner, complying with budgetary standards.
Other Information
- High school diploma or GED. Associate »s degree preferred.
Licensure/Certification Requirements:
- No licensure or certification required.
Professional Experience Requirements:
- 2-3 years of management/ leadership experience.
- Work experience in a clinical setting preferred; working knowledge of patient billing and front desk operations in a clinical office environment.
Knowledge/Skills/and Abilities Requirements:
- Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
- Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution,determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
- Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical
problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes,etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
- Computer Skills: Ability to effectively utilize practice management system, Word, Excel, Power Point, and Outlook.
Job Details
Legal Employer: NCHEALTH
Entity: UNC Physicians Network
Organization Unit: UNCPN Administration Staff
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Clayton
Exempt From Overtime: Exempt: No
This position is employed by UNC Physicians Network Group Practices, a private, for-profit subsidiary of UNC Health Care System.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants » and employees » religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Company description:
Did you know UNC Health has ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Founded in 1952, UNC Health is an award-winning, not-for-profit integrated health care system committed to delivering state-of-the-art, outstanding patient services. Our partnership with the UNC School of Medicine and investment in groundbreaking biomedical research leads to better, more innovative care for the nearly half million patients we serve. UNC Health currently is comprised of UNC Hospitals – UNC Medical Center, UNC Rex Healthcare, UNC Rex Holly Springs Hospital, Chatham Hospital, Caldwell UNC Health Care, UNC Rockingham Health Care, UNC Physicians Network, the clinical programs of the UNC School of Medicine, Wayne UNC Health Care, Lenoir UNC Health Care, Johnston UNC Health Care, Pardee UNC Health Care, Nash UNC Health Care, Onslow Memorial, UNC Health Southeastern, and other affiliated hospital systems across the state of North Carolina. It is our vision to be the nation »s leading public academic health care system. Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. Values – One Great Team – Carolina Care – Leading the Way – It Starts with Me Employees enjoy the opportunity to participate in programs such as Academic Assistance; Flexible Spending Accounts; Multiple Insurance Options, including Health, Dental, Vision, Critical Illness, Life/AD&D; Teachers and State Employees Retirement System; Supplemental Retirement Accounts including, 401(k), 403(b), and 457 plans; UNC Health Care’s Career Development Education programs; and many more! In addition to these benefits, we offer an annual PTO accrual program which allows employees to manage their own paid leave time and use it at their discretion, whether it is for vacation, sick, or holiday time. At UNC Health, we are looking for talented, passionate medical professionals to join our growing community and provide the highest quality care to our patients across North Carolina. UNC Health provides a variety of career opportunities for professional development and growth for our employees. Join our One-Great-Team!
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