Observation Associate - Children's Emergency Department in New Haven CT

Summary

Observation Associate – Children »s Emergency Department

Yale New Haven Health System Posted on 2022-11-18

Salary	Not mentioned
Location	New Haven, CT 06510 (Hill area)
Type	Full-time

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Job Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

Under the direction of the Registered Nurse, the Observation Associate maintains continuous visual and arm »s length contact with the patient to ensure the patient »s safety and dignity. Adheres to the « I Am YNHH » Service Excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities:

1. Ensures the patient »s safety and dignity during their assigned shift.
1.1 Maintains continuous visual contact with the patient at all times.
2. Practices proper communications and customer relations skills to ensure patient satisfaction.
2.1 Identifies self to the patient »s assigned nurse and receives report on the patient, at all times.

Qualifications:

EDUCATION

High School diploma or equivalent.

EXPERIENCE

YNHH training in patient/customer relations or equivalent. Minimum 6 months work experience, preferably in a healthcare setting.

LICENSURE

N/A

SPECIAL SKILLS

Possess the ability to maintain composure in stressful situations. Demonstrate a caring, positive attitude towards patients and families

PHYSICAL DEMAND

Able to lift a minimum of 40 pounds. Consistent use of body mechanics. Work involves sitting in a chair for long periods of time; stands and walks through department or facility as required.

Additional Information:

Experience working with Children preferred

Company description:

Health care is changing. Today, there are more treatment options and more ways to be well and stay healthy. Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our three outstanding hospitals – Yale New Haven, Bridgeport and Greenwich – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine. We »re working together to make health care more patient-focused, more accessible and more cost-effective. And we pride ourselves in recruiting the best and brightest talent to do help achieve this while maintaining our excellent reputation. When you come to Yale New Haven Health, you won »t just have a new job, you »ll have the opportunity to pursue a career, work with leaders in medicine and be part of the cutting edge of your field. Our opportunities are some of the most challenging and rewarding careers in the healthcare field.