Patient Assistance Coordinator
Orlando Health Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Orlando, FL 32806 (South Orange area) |
| Type | Other |
Job Description
Responsibilities:
- Develops implements, operates and maintains the drug replacement program possibly in collaboration with external vendors.
- Works with patients to evaluate eligibility in medication assistance programs, accesses appropriate reimbursement programs and enrolls patients.
- Manages receipt of replacement medications, and performs related patient accounting credits/charges. Assures compliant billing and accounting practices through account management processes.
- Develops implements, operates and maintains co-pay assistance programs.
- At some sites, facilitates the approval and distribution of the charity funds to qualifying patients and acts a liaison with the Orlando Health community pharmacy.
- Generates letters of appeal for insurance authorization to aid the physicians in demonstrating medical necessity of medications for patients.
- Communicates/promotes associations with patients, physicians, nurses, pharmacy staff, social workers, patient accounting staff, insurance companies, drug manufacturers, and various others as necessary and appropriate to optimize indigent care programs.
- Collects and provides analysis of pharmacy statistical information. Identifies reimbursement trends and needs through development and review of database information.
- Demonstrates knowledge in Medical Terminology.
- Demonstrates leadership skill in both verbal and nonverbal communication behaviors.
- Demonstrates and understands various computer systems, including clinical and financial systems, in operation in the department and at Orlando Health.
- Maintains confidentiality of the patient, hospital, and departmental issues.
- Utilizes critical thinking and analytical skills in job performance and independently solves problems
- Prioritizes work load to manage multiple priorities. Demonstrates the ability to handle multiple tasks at the same time.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures
Qualifications:
High school graduate or equivalent
Licensure/Certification
None.
Experience
Four (4) years in health care related field required
o Pharmacy technician certification may substitute for up to one (1) year of required experience.
o Associate degree may substitute for up to two (2) years of the required experience.
Company description:
Orlando Health is a not-for-profit healthcare organization with $7.1 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago. The healthcare system is recognized around the world for its pediatric and adult Level One Trauma program, co-located at Orlando Health Arnold Palmer Hospital for Children and Orlando Health Orlando Regional Medical Center, where more than 50 victims of the Pulse nightclub mass shooting were treated in June 2016. The system is also home to the only state-accredited Level Two Adult Trauma Center in Pinellas County at Bayfront Health St. Petersburg. Orlando Health Winnie Palmer Hospital for Women & Babies houses the nation’s largest neonatal intensive care unit under one roof and is the only facility in the southeast to offer open fetal surgery to repair the most severe forms of spina bifida. Orlando Health also operates the National Training Center for Olympic athletes and the Orlando Health Network, which is recognized as one of the largest and highest performing clinically integrated networks in the region. As a statutory teaching healthcare system, Orlando Health hosts more than 325 residents and fellows including more than 40 who are enrolled at Bayfront Health St. Petersburg’s OB/GYN, Family Medicine, Sports Medicine and Pharmacy programs. Orlando Health clinicians have pioneered life-changing research including therapies for end-stage breast cancer and identifying biomarkers to detect traumatic brain injury. Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma. Orlando Health hospitals are: Bayfront Health St. Petersburg, Orlando Health Arnold Palmer Hospital for Children, Orlando Health Dr. P. Phillips Hospital, Orlando Health – Health Central Hospital, Orlando Health Horizon West Hospital, Orlando Health Orlando Regional Medical Center; Orlando Health South Lake Hospital; Orlando Health South Seminole Hospital, Orlando Health St. Cloud Hospital and Orlando Health Winnie Palmer Hospital for Women & Babies. In FY20, Orlando Health served nearly 150,000 inpatients and nearly 3.1 million outpatients. During that same time period, Orlando Health provided approximately ¬¬¬$760 million in total value to the communities it serves in the form of charity care, community benefit programs and services, community building activities and more. Additional information can be found at http://www.orlandohealth.com, or follow us on LinkedIn, Facebook, Instagram and Twitter @orlandohealth.
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