Patient Engagement Lead
confidential Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Nottingham |
| Type | Full-time |
Job Description
NHS AfC: Band 6
Job overview
An exciting opportunity has arisen within the Greater Nottingham Diabetic Eye Screening Programme for a secondment or fixed term contract until end of March 2023 for a band 6 Patient Engagement Lead . The post is part time for 30 hours per week based at the Ropewalk House campus of Nottingham University Hospitals, located in Nottingham City Centre.
You should be able to work both as part of a team and independently and present excellent communication and interpersonal skills with all stakeholders and within a multidisciplinary team. You will be responsible for developing and leading the programmes patient engagement with a specific aim to reduce health inequalities and to improve patient access within the Greater Nottingham Diabetic Eye Screening Programme.
Applicants must demonstrate excellent planning and organisational skills along with a sound analytical and strategic approach to their work. Applicants should be be confident in decision making and effective problem solving, we encourage you to speak up regarding new ideas and support development. We expect you to be enthusiastic, have a can do attitude and be motivated in a supportive environment.
All applicants will be required to demonstrate how they meet the essential criteria as listed in the person specification, through application and interview.
This post is a secondment or fixed term opportunity for applicants and will require agreement from your existing manager prior to application.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
The post holder will manage and develop the programmes health inequalities work, within defined measurable targets.
They will be required to actively seek out and engage with different patient groups.
The job role will incorporate identifying vulnerable patient and health inequalities.
The post holder will be required perform analysis of data, formulate and deliver measurable actions and report to stakeholders.
Working for our organisation
Working with a vision of “delivering excellence in all we do” the post holder will work with the General Manager, Programme Manager, Clinical Lead and Matron to deliver services in line with the Trust’s strategic vision.
Detailed job description and main responsibilities
The aim of Greater Nottingham Diabetic Eye Screening Programme is to reduce the risk of sight loss amongst people living with diabetes by the prompt identification and effective treatment if necessary, of sight threatening diabetic retinopathy, at the appropriate stage during the disease process.
To work to reducing health inequalities between patients, both in terms of access to services, and health outcome.
To lead the screening programmes in new and established engagement strategies and projects to ensure service equality in a wide diversity of patient cohorts, especially hard to reach groups.
To engage with Diabetic patients associated with inequalities and poor uptake in screening, with a view to raising awareness in these groups and promoting uptake in order to reduce sight threatening eye disease.
To analyse healthcare data and devise strategies and actions to improve screening outcomes and reduce risks of sight threatening eye disease as a result.
Equality and diversity/addressing inequalities
- Make every effort to maximise the offer and uptake of screening in vulnerable/hard-to-reach populations (including those who are not registered with a GP as well as the armed force service personnel), within the resources
- Take a systematic approach to identifying and addressing screening inequalities by conducting an ongoing health equity audit (HEA) that includes equality characteristics, socioeconomic factors, local vulnerable populations and geographical variation
- Deliver the service in a way that addresses local health inequalities, tailoring and targeting interventions when necessary
- Deliver the service in a culturally sensitive way to meet the needs of local diverse populations
- Involve service users in developing and evaluating the service
- Apply high levels of diligence when considering excluding people with protected characteristics from screening and follow equality, health inequality and screening guidance when making such decisions
Person specification
Training & Qualifications
Essential criteria
- Knowledge of Diabetic Eye Screening Programme and quality assurance national standards.
- Educated to post graduate degree level or equivalent experience.
Desirable criteria
- Completed the level 3 Diploma in Diabetic Retinopathy screening
- Relevant experience in a Diabetic Eye Screening, Public Health or Communications setting.
Communication and relationship skills
Essential criteria
- Ability to work within a team and independently, including multi-disciplinary teams
- Demonstrable experience of writing reports and procedures
- Exceptional communication regarding patient care
- Ability to communicate with staff and patients who have experienced sensory loss i.e. hearing or visual impaired
- Able to deal with conflict and manage difficult conversations effectively
- Sound Knowledge of Social media and digital communication.
- Communicates with people at all levels. Disseminates procedural information to staff and patients.
- Able to escalate appropriate issues and problems at the right time to the correct management team.
- Able to negotiate and positively influence stakeholders to reduce health inequalities and increase patient engagement
- Ability to train and educate various groups of staff and members of the public
Desirable criteria
- Previous experience as a communications lead or manager.
- Raise awareness of the importance of Diabetic eye screening with patients, organisations and clinical bodies.
Analytical and Judgement skills
Essential criteria
- Ability to self-direct and use initiative
- Must be committed to delivering a quality service
- Carrying out audits and producing data for analysis
- Diplomatic
- Understanding of clinical governance – health & safety, risk register and incidents on the DATIX system
- High level of skills and accuracy in data analysis and manipulating data using spreadsheets, importing & exporting data from a variety of systems
Planning and organisation skills
Essential criteria
- Excellent planning and organisation skills
- Ability to manage projects from conception to completion, and reflect and analyse them in order to improve services.
- Ability to source data, analyse this, produce actions based on this, and carry them out either as an individual action or project
- Able to work alone, organise and drive own work and projects
- Able to work well in a team with disciplines of all levels.
- Able to problem solve, analyse own work, reflect, and adapt working practices, in order to better use resources and become more efficient and effective.
- Able to work flexibly and accurately under pressure is required along with delivery of tight deadlines.
Desirable criteria
- Knowledge of project management software
Physical Effort
Essential criteria
- Ability to move equipment from base to screening site
- Demonstrate skills in diabetic eye screening techniques
- Ability to carry props such as banner stands and other material for promotional and educational events.
- Keyboard skills
Experience
Essential criteria
- Knowledge of the national agenda and the national service specification and the national diabetic eye screening programme
- Excellent understanding of database management
- Experience of giving presentations
- Evidence of multitasking and prioritising workload
- Evidence of understanding what health inequalities are and what the protected characteristics are.
- Basic understanding of data statistical analysis and appropriate presentation, such as line / bar graphs, projection, likelihood, prevalence, bell charts, gant charts, and written reporting.
- Mandated Software Knowledge of: • Microsoft Word, • Excel, • Email. • Social media sites and applications
Desirable criteria
- Experience in implementing service improvement
- Desirable knowledge of: •PAS •Digital Healthcare Optimise •Design software •Web design software
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
Company description:
confidential
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