Patient Pathway Administrator
confidential Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Nottingham |
| Type | Full-time |
Job Description
Band 3
Job overview
An exciting opportunity has arisen for a Patient Pathway Administrator to join the Clinical Psychology Department, working as part of the team across the hospital sites. The role will involve providing high quality administration and clerical support and you will need to use your initiative and skills to develop processes and ensure the effective provision of a quality service.
You will have excellent written and verbal communication skills and knowledge of hospital computer systems i.e. Medway would be advantageous as well as excellent problem solving skills. You will be a team player and also be able to work on your own initiative to meet agreed plans and deadlines.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
As a PPA within the Clinical Psychology team you will be responsible for monitoring patient pathways, including results and letters and ensuring they are reviewed in a timely manner. The post holder will work closely with the current Administration and Clinical teams to help ensure local and national targets are met.
Working for our organisation
Nottingham University Hospitals NHS Trust (NUH) recognises that its ability to be the best for patients depends on the talent and commitment of all our employees. As a service we are committed to continuous professional development for all our staff through a range of opportunities that involve training courses and involvement in service developments.
NUH has a set of values and behaviours to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.
Detailed job description and main responsibilities
Maintain databases for patient results and clinics
Work closely with Administration and Clinical team to ensure letters are authorised in a timely manner.
Responsible for the production of discharge summaries, clinical papers and material for publication from either audio or copy typing.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines
Undertake daily peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
Liaising with team re. Appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.
Promote an open friendly working environment
Adhere to Trust policies and procedures relevant to your position.
Person specification
Training & Qualifications
Essential criteria
- 5 GCSE’s or equivalent C or above – must include English
Desirable criteria
- NVQ Level 3 in business or related subject
Experience & Communication
Essential criteria
- Experience in using Microsoft Office and Outlook
- Demonstrates an understanding of patient / client confidentiality
- Experience in completing letters, forms, reports and tables using computerised technology
- Previous experience within a similar admin role
- Ability to clearly and accurately convey information
Desirable criteria
- Previous NHS Experience
- Knowledge of 18 week and Medical Terminology
Analytical & Judgement
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to complete tasks using own initiative
- Remains calm and co-operative under pressure or in difficult and uncertain situations
Planning & Organisation
Essential criteria
- Ability to work to deadlines
- Ability to plan and organise own workload
Physical Skills
Essential criteria
- Experience of frequent use of VDU equipment
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
Company description:
confidential
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