Reservation Agent – On Mountain Dining
Aspen Skiing Company Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Aspen, CO 81611 |
| Type | Full-time |
Job Description
Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company was founded 75 years ago following World War Two in a moment of vision and renewal.
With a purpose deeply rooted in expanding possibilities, we are company driven by its values and our people.
We operate four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.
The Reservations Agent is responsible for securing reservations, assisting with venue promotion, managing guest requests, and maximizing occupancy for company restaurants.
Essential Job Functions
Respond to lunch & dinner reservation inquiries for company restaurants, book reservations, and facilitate table and seating inventory.
Coordinate & book reservations for special planned events such as snowcat dinners
Field initial inquires for group reservations and send leads to ASC Catering department.
Promote, market, and sell guest-direct reservations by phone, fax, email, online chat, and the Aspen Snowmass website with support and direction from Marketing and the Tickets & Guest Service department.
Liaise with restaurant management and /or DOC regarding specific guest requests or specialty dinner dates.
Foster and maintain strong relations and direct communications with area hotel concierges to maximize reservations at company restaurants.
Maintain/oversee ASC Guest Loyalty Program
Provide guest timely day-of confirmations including: date and time of lunch and/or dinner, deposit, and cancellation policies.
Ensure manual calendar and database calendar are current.
Maintain reservation system for both lunch and dinner reservations for company restaurants. Maximize availability while managing waitlists.
Other duties as assigned
High School diploma required
Prior guest service/concierge experience is preferred
Competent with computer programs such as Microsoft Office
Ability to communicate and follow oral or written directions in English is required
Additional Information
Supervision Given and Received
Supervision Given: This position has no supervisory responsibilities.
Supervision Received: Works under direct supervision of the Reservations Supervisor. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements
No adverse or hazardous conditions
Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company »s benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
Company description:
Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company (“ASC”) was founded 75 years ago following World War Two in a moment of vision and renewal. With a purpose deeply rooted in expanding possibilities, ASC is a company driven by its values and its people. ASC operates four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.
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