Team Leader
Look Ahead Housing and Care Posted on 2022-11-18
| Salary | £26,500 a year |
|---|---|
| Location | Westminster +5 locations |
| Type | Full-time |
Job Description
Job profile
Job details
Job details
Team Leader
Recruiting for a Team Leader to join our Homelessness service in Westminster.
£26,500 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Job Overview:
If you are looking for a dynamic role where no day is the same, then a role at Hopkinson House may be for you! This service based in Westminster provides accommodation and support to residents with a history of rough sleeping as well as complex needs such as offending, substance misuse and mental health. Working at Hopkinson House, you will develop skills in housing, as well as in supporting people with varying needs – working alongside partners such as Adult Social Care, probation, the Community Mental Health Team, and substance misuse agencies. The support that we provide is person-centred and flexible, based on the needs of the individual and underpinned by the principles of trauma informed support. If you are passionate about having a positive impact on people »s live, are resilient and compassionate, please apply today!
We are recruiting for a Team Leader to join our dynamic service and team. The post holder will be fully involved in all aspects of the day-to-day management of the service, including line managing the relevant front-line staff. You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives. You will work closely with the Service Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Hopkinson House Hostel provides 24-hour accommodation-based support for 36 individuals who have experienced multiple disadvantages, including rough-sleeping. Many customers have experienced trauma and struggle with mental health problems and can find forming relationships and trusting those in authority difficult as a result. Hopkinson House staff focus on building meaningful relationships with residents, to support them to engage with other services, and move on to more independent accommodation in the future.
Hopkinson House implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma, or are diagnosed with a personality disorder, by focusing on building relationships. The hostel aims to work in a trauma-informed way and considers psychological models and theories both in terms of how to support residents, and in the day-to-day running of the hostel. It also considers the psychological needs of staff, for example, developing skills and knowledge and regularly reflecting on the work.
Hopkinson House has an in-house Clinical Psychologist who offers one-to-one support to residents, runs reflective practice and training for staff, offers debriefs after difficult incidents, supports the management team to work in a psychologically informed way.
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation’s succession plans
- Ensure that Key Performance Indicators (KPI’s) required as part of the Contract are met and recorded correctly
- Collate and update electronic data bases and systems to record and monitor customer files and outcomes
- Coordinate and assess new referrals
- Budget management of petty cash and invoice payments
- Develop key business relationships with all appropriate relevant customers/external partners to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract Manager/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are always adhered to and uphold all health and safety responsibilities within relevant policies and local protocols.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude.
Skills, Knowledge, and Experience:
Essential:
- Educated to degree level or equivalent
- Experience of management in similar settings or front-line support worker roles
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs, you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.
Company description:
Look Ahead is a specialist housing association and provider of tailor-made care, support and accommodation services. We support thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives. With over forty years in social care under our belt, we are experts through both practice and understanding. Today, we are proud to be the trusted partner of over 30 local authorities and health trusts, providing specialist support and care services for over 7,000 people every year with a wide range of needs, including: • Mental health • Learning disabilities • Homelessness and complex needs • Young people and care leavers With over 100 local services and 1000 staff there are plenty of opportunities for growth within the organisation.
Follow us