Technical Support Specialist (Tier 2 Agent) – Lingo Biowearables
Abbott Laboratories Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | London |
| Type | Full-time |
Job Description
Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of their own health.
A New Category of Consumer Biowearables: Meet Lingo – YouTube
The opportunity
Personalized healthcare is the future. Working on Lingo, you will help build a next-generation technology that enables individuals to make decisions about how to improve energy, lose weight or enhance athletic performance. The Lingo team embodies a start-up culture and mindset with the backing of Abbott, a company with a rich history of healthcare innovation. Join us and grow your career as you help Abbott shape the future of healthcare.
This position works out of our Lingo location in London.
You will utilize critical thinking and acquired product knowledge to provide a world-class level of support for all Lingo product inquiries and tickets. Although you will primarily support escalated requests from the Tier 1 team, you will also help Lingo customers directly diagnose and troubleshoot technical issues.
Key responsibilities and accountability
- Provide escalated support and solve tickets that the Tier 1 team could not solve in a timely manner
- Process orders and transactions based on input from the customer relationship management (CRM) and order management (OMS) systems
- Perform advanced troubleshooting and add implemented solutions to knowledge base articles
- Recognize and escalate difficult technical issues to appropriate channels
- Provide world-class customer service while helping customers with technical queries
- Handle incoming tickets and provide clients with updates
Qualifications
- Prior experience in Tier 2 or Tier 3 specialist teams
- Advanced understanding of Windows Server, Exchange/O365 support and configuration, VMware, HyperV or other virtualization layers, and SAN/NAS devices
- Troubleshooting skills in network, firewall, and telecommunications devices
- Experience troubleshooting technical queries in a fast-evolving customer-centered environment
- Strong customer service mindset and written and verbal communication skills
- Strong empathy and listening skills, an eye for detail, and a can-do attitude with a genuine passion for helping people
- Ability to quickly learn new skills and technologies
- Technical certifications are a plus
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme, as well as excellent development opportunities.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
Company description:
At Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. With headquarters in north suburban Chicago, Abbott serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. More than 110,000 of us are helping millions of people to live better and healthier, every day around the world. Our employees do work that matters as part of a global community that supports them with career development opportunities and locally competitive benefits. Mission: We help people live better and healthier with our life-changing technologies. We »re revolutionizing health with the most personal technologies, empowering people with the data and knowledge they need to help them live longer and better.
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