Training Manager
Computer World Services Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Bethesda, MD |
| Type | Full-time |
Job Description
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Training Manager for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will be responsible for authoring and identifying training material for the CIT Technology Program. Author and instruct personnel on various training material. Monitor and track training personnel performance.
Key Tasks and Responsibilities
- Manager overall training program.
- Develop a training matrix for all employees and coordinate all internal and external training.
- Uses need assessment tools to determine effectiveness of proposed training program.
- Possess the ability to develop new training programs as required.
- Interacts with functional organizations to develop specification for content courses.
- Possess general knowledge about common hardware and software systems that aid in the training program development process.
- Must possess strong communication skills.
- Maintain training records and plans for course material.
- Assists in on-line administration of courses both internally and externally.
- Provide administrative support for the Quality Management Systems documents as required.
- Conducts compliance audits as assigned.
- Must be a team player with strong verbal and written communication.
Job Requirements:
Education & Experience
- BA /BS or higher degree in Business Administration, Organizational Development, or Advanced Technical Project Management (preferred)
- Minimum of five (5+) years of related experience.
- Minimum of three (3+) years of related technical experience.
Certifications
- PMP/ ITIL (Preferred)
Security Clearance
- Ability to pass and obtain government required background investigation.
- US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
- Local travel only to customer site
EOE AA M/F/Vet/Disability
EEO is the Law:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Job Snapshot
Employee Type
Full-Time
Location
Bethesda, MD
Job Type
Information Technology, Management
Experience
Not Specified
Date Posted
11/12/2022
Job ID
3513/2472/16129
Company description:
CWS (Computer World Services) is a Small Business certified HUBZone services enterprise. We specialize in IT Solutions and end-to-end Network Operations that support our clients around the globe. Recognized for our performance and professional staff, we celebrate our 20th year of providing global solutions to federal, state and local customers. CWS is serious about our commitment to the HUBZone Program. As such, we seek to support the maintenance, building, and promotion of other HUBZone teaming partners on a variety of opportunities. HUBZone is more than a designation…it is core to our belief in doing more for our customers and the employees that make solutions happen. Quality of Services For 20 years, CWS has continued to provide innovative solutions and quality services to our clients resulting in customer confidence and a reputation as a leader in our field. Project Delivery is based on best practices as outlined in the Information Technology Infrastructure Library (ITIL) V3 Service Management construct. Our strategic partnerships and mentor protégé relationship with SAIC allow CWS to address the critical needs of our clients across their spectrum of operations.
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