Unclaimed property analyst
Voya Financial Posted on 2022-11-18
| Salary | $67,890 – $84,865 a year |
|---|---|
| Location | Remote |
| Type | Full-time |
Job Description
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home.
Profile Summary:
Voya Financial is looking for an Operations Consultant – Unclaimed Property. In this role you will be asked to support various activities leading up to and including the escheatment of monies to the States per State regulations, but also work to understand and implement process changes and improvements as a result of changing regulations.
Profile Description:
- Performs research and analysis pertaining to all Unclaimed Property for Voya entities.
- Completes the due diligence process for outstanding checks monthly including customer letters and reissuing of customer monies once contact is made.
- Performs the filing of escheatment reports for Unclaimed Property to respective State according to State Regulations and other reports as needed or required by regulatory bodies.
- Collaborate and Work with Business units, IT, Legal, Compliance and Internal Audit to answer questions and resolve issues associated with the Unclaimed Property process.
- Provides project management support to implement change when driven by an operational or regulatory need.
- Minimize unclaimed property escheated to states through research and resolution of accounts
- Maintain a process to validate UCP transactions in accounts by querying, and comparing data from various data sources to identify inconsistencies or variances
- Monitor, review and research updates to customer inactive and dormant dates in the core system and obtain supporting documentation.
- Contact customers with outstanding checks for attempt to resolve
- Participates in special projects as assigned by the manager
- Other duties and projects as assigned.
Knowledge & Experience:
- High school diploma and 5+ years relevant experience; BA degree preferred.
- General business practice knowledge.
- Proven skills and ability to work across functional departments, ensuring compliance with Unclaimed Property and Escheatment regulations.
- Strong organizational skills.
- Acute attention to detail.
- Excellent customer service and communication skills.
- Recordkeeping and administration processes knowledge preferred.
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
Voya is required by Colorado and New York City law to include the salary range for this role when it can be performed by a Colorado or New York City resident.
The below base salary range reflects the expected hiring ranges for this position in the location listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
CO Base Salary Range: $56,580 – $70
NYC Base Salary Range: $67,890 – $84,865
#LI-CW1
#LI-REMOTE
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed.
Company description:
Voya helps Americans plan, invest and protect their savings — to get ready to retire better. We serve the financial needs of more than 14 million individual and institutional customers in the United States. Our vision is to be America’s Retirement Company® while being equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. We are a Fortune 500 company (NYSE: VOYA) with a clear mission to make a secure financial future possible — one person, one family, one institution at a time.
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