Waiting List Co-ordinator
confidential Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Nottingham |
| Type | Full-time |
Job Description
Band 4
Job overview
An opportunity has arisen to join the Administrative Team within the ENT Department as a Waiting List Co-ordinator at Nottingham University Hospitals NHS Trust. We are looking for a dynamic individual to join our ENT Head and Neck Hub based at the Queen »s Medical Centre.
You will support a team of 3 Head and Neck Consultants in managing their 62 day cancer and 18 week RTT waiting lists as well as providing support to the wider waiting list team.
Main duties of the job
The main duties of the job role will be to provide waiting list support to a team of Head and Neck ENT Consultants as well as supporting the needs of the service as a whole. You will liaise with your allocated Consultants to schedule the surgery lists and be responsible for adding/removing patients to the NUH waiting list, validating the waiting lists following the 18week RTT pathway + patient access policy and co-ordinating/booking admissions to NUH, using hospital IT systems..
The successful candidate will ideally have experience in managing waiting lists using Medway/Bluespier to utilise theatre sessions or have transferable administrative skills.
You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will have a good understanding of the 18 week RTT pathway, 62 day Cancer Pathway and Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality, and be able to remain calm under pressure using your initiative to problem solve.
Working for our organisation
This is an opportunity to join a team of highly motivated and experienced administrators and be responsible for ensuring our ENT patients experience a professional and helpful service.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values.
The working pattern is negotiable within the core hours on 0800 – 1700 Monday to Friday.
Our Vision: Outstanding in health outcomes and patient and staff experience.
Our Mission: Working together with our patients, staff and partners to deliver world class healthcare, research, education and training. A leading teaching hospital and an innovative partner, improving the health and wellbeing of the communities we serve.
Our Values: Caring and Helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.
Detailed job description and main responsibilities
In addition to the above summary you need to familiarise yourself with the full job description and person specification documents attached to this advert.
Person specification
Qualifications
Essential criteria
- 5 GCSE’s or equivalent C or above – must include English
- Computer literate to ECDL standard or equivalent.
Desirable criteria
- RSA Level III in Admin or equivalent
Experience
Essential criteria
- Proven experience in an admin role
- Demonstrable experience of working to deadlines
Desirable criteria
- Experience of managing waiting lists
- Knowledge of 18 week RTT
- Previous experience of admin role within NHS
Communication and relationship
Essential criteria
- Must be able to clearly and accurately convey information verbally to different audiences
- Ability and experience to be discerning in sensitive situations
- Must be able to communicate with a wide range of healthcare professionals at different levels of seniority
Analytical and Judgement
Essential criteria
- Able to use judgement to make decisions in order to solve problems / enquiries
- Able to complete tasks using own initiative
Desirable criteria
- Demonstrate knowledge of waiting list management
Physical skills
Essential criteria
- Good, experienced IT skills
- Constant use of VDU equipment
Planning and organisational skills
Essential criteria
- demonstrates and ability to organise own work schedule
- ability to manage and implement change
- excellent organisational/co-ordination/work prioritisation skills
other requirements
Essential criteria
- remains calm and co-operative under pressure or in difficult situations
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
Company description:
confidential
Follow us