Wire Transfer Representative
First American Bank Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Elk Grove Village, IL 60007 |
| Type | Full-time |
Job Description
Job Description:
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
First American Bank is a family owned, full-service bank with over 50 locations in Illinois, Florida, and Wisconsin. Our mission is simple: to offer competitive banking products with the personal attention and service customers deserve. First American Bank can offer employees a level of visibility and stability that is difficult to find in many larger corporations. We are looking for people who want a career – not just a job!
This hourly (non-exempt) position is responsible for the daily processing all domestic and foreign incoming/outgoing wire transfers.
DUTIES & RESPONSIBILITIES:
Originate outgoing wire transfers, both domestic and international, for First American Bank (FAB) customers.
Utilize specialized software to input wire data, communicate with the Federal Reserve, execute the wire transfer, and purchase foreign currency, all within specified time frames.
Utilize special account software to view customer accounts and answer general account questions as well as questions pertaining to wire transfers.
Collect customer information, wire transfer details, and special requests via phone and Ca$hTrac (commercial online banking system).
Post or apply wire transactions to customer accounts.
Perform administrative tasks associated with the completing, distributing, and filing of wire transfers.
Utilize computer software applications daily, including spreadsheets, online account systems, and wire transfer systems to process incoming and outgoing wire transfers.
Review customer-originated outgoing wire transfers received via interfacing cash management software.
Responsible for user setups and profile maintenance within the wiring system and FAB’s Business Banking platform.
Cross-train in other areas of the Central Operations Department, as necessary.
Perform other duties as assigned by management.
QUALIFICATIONS:
High School degree or equivalent required. Some college education a plus.
Minimum one year of customer service, banking experience, or bank operations experience required.
Must be able to work in a fast paced environment to meet Federal Reserve cut off times, while maintaining accuracy and providing an exceptional level of customer service.
Strong attention to detail and excellent organizational skills are required.
Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
Proficiency with Microsoft O365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
Occasional travel to other First American Bank locations, Bank functions and training facilities required.
Typical scheduled hours are Monday through Friday 7:30 am – 6:00 pm. Scheduled into two shifts. Saturdays may be required.
Flexible work from home options available.
Punctuality is required to maintain First American Bank’s customer service standards.
Company description:
For more than 40 years, First American Bank has been focusing on building long-term relationships with customers through high-quality solutions and exceptional service. Our extensive services range from personal products and services to commercial banking and wealth management. First American Bank prides itself on delivering sophisticated bank products combined with the personal attention only a local community bank could offer. First American Bank’s size and management structure allows the bank to respond quickly with tailor-made solutions that reflect a deep understanding of each customer’s goals and potential for growth.
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