Construction Customer Care Representative in Westwood NJ

Summary

Construction Customer Care Representative

Toll Brothers Posted on 2022-11-18

Salary	Not mentioned
Location	Westwood, NJ 07675
Type	Full-time

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Job Description

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America »s Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in River Vale, New Jersey.

What is the opportunity?

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

What are the primary responsibilities?

• Conduct routine Homeowner meetings to observe and assess warranty request submissions
• Service appointment communications and coordination between Homeowners and Trade Partners
• Service Request Management: entering, updating, closing and Purchase Order processing
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer
• Responsible for customer satisfaction metrics related to homeowners served
• All other duties as assigned

This is an excellent opportunity to join one of the nation »s most respected Fortune 500 companies!

Qualifications

Does this describe you?

• Outstanding Customer Service Skills
• Ability to plan and prioritize while focusing on detail orientation and effective time management
• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Applies creative problem-solving to address business needs and issues
• Strong computer skills including Outlook, Excel, and Word

Do you have these qualifications?

• Essential:
  • High school diploma or equivalent
  • 3 – 5 years of residential construction experience
• Preferred:
  • Experience with a service department
  • 1 – 3 years of Customer Service Experience

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person »s sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

Company description:

At Toll Brothers, we build more than homes. We build communities. For over 40 years, we’ve been building communities in picturesque settings where luxury meets convenience, and where neighbors become lifelong friends. Toll Brothers is there – in the smallest finishing details of your home, in the setting that makes your home part of a neighborhood, and in the neighborhoods that create your community. But our greatest reward comes from the recognition we receive from our homeowners. As the nation’s leading builder of luxury homes, we take pride in creating homes that are as beautiful to look at as they are comfortable to live in. Each Toll Brothers home offers a combination of quality materials and superior design, where every enhancement you select is seamlessly added to create a customized home that is uniquely yours. Our commitment to excellence is reflected in the hundreds of distinctive Toll Brothers communities throughout the country and has earned us the praise and respect of thousands of homeowners – assurance that your new home will provide a lifelong source of pride and enjoyment. Toll Brothers is currently building in 19 states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia.