Corporate Account Manager- Remote work from home
HireRight Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Remote in Tulsa, OK 74134 |
| Type | Full-time |
Job Description
Responsibilities:
excellent customer service.
- Acting as a dedicated Account Manager responsible for overall relationship and customer support for a number of clients.
- Client Liaison – providing candidate/file and company specific information and progress reports in response to clients’ inquiries / Handling all levels of inquiries from customers
- Building long term relationships with the assigned clients Maintain and improve client satisfaction and performance;
- Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
- Promoting and discussing new services with their Clients
- Handling SLA reviews of their clients
- Communicating SLA changes to Service Deliver Teams
- Leading frequent Client meetings (face to face and/or conference calls)
- Conducting Client Trainings
- Generating MI reports and presentations
- Setting up and maintaining corporate operating systems with client specific information and user access
- Presenting marketing materials to clients and informing them about procedural changes
- Providing Technical support for Client and Candidates Interdepartmental cooperation:
- Liaising between Service Delivery teams and Client when additional
information needed in order to complete background screening report. - Cooperating with Service Delivery teams to ensure quality and timely service– including Answering Client specific questions from BSA’s.
- Obtaining volume predictions from clients and feeding back to Operations
Qualifications:
- Entry level for less complex professional roles not requiring a specific degree.
- Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
- Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
- Accomplished in implementing practical procedures or systems, which are moderately complex and require extended skill in order to ensure proper completion.
- Basic understanding of the roles of various functional groups within own area.
- May informally act as a resource and guide and instruct others incidental to performing work responsibilities.
- Has personal responsibility for:
- Accurate, timely and responsive services in specialized areas.
- Providing expertise in a technical or administrative field.
- Work results that typically are not directly verified or checked by others
- Work is standardized, but employee is expected to choose action within defined standards or accepted practices.
- Identifies and solves moderately complex procedural issues.
- Problems are likely to involve some investigation and data gathering.
- Sets priorities to reach goals and makes decisions on quality and accuracy.
- May suggest improvements to existing processes and solutions.
- Frequent interaction within work unit on complex matters.
- Contacts are important or frequent, but are not required to gain approval or agreement in difficult/awkward circumstances.
- May have frequent customer contacts requiring tact and courtesy in complex
situations. - Can identify solutions to non-standard requests.
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- ROTH
- Generous Paid Time Off Program
- 11 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
- All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
Company description:
HireRight is the international leader in employment background screening services and is currently expanding its Global footprint. We are dedicated to ensuring our clients get the top talent, and strive to create an excellent candidate experience to help people get hired. To maintain our position as industry leader, HireRight has professional and dedicated staff, committed to helping both our clients and their candidates have the best experience of background screening.
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