G5 NSIP Permit Liaison Specialist
Mid and South Essex NHS Foundation Trust Posted on 2022-11-23
| Salary | £23,949 a year |
|---|---|
| Location | Birmingham +3 locations |
| Type | Full-time |
Job Description
You will need the ability to prioritise your own workload, using own judgement to action and escalate as appropriate emails/correspondence to supervisor/manager, prioritising clinically urgent appointments according to clinical guidance and according to Trust policy and deal with general enquiries and appointment queries face to face and by telephone from staff, patients, and the general public in a courteous, confidential and sensitive manner with tact and diplomacy.
You will work closely with departmental supervisors/managers in order to understand the team priorities on a day-to-day basis, processing clinic outcomes on our PAS system in a timely manner, process new referrals internally and externally via ERS, printing and distributing in a timely manner and support any other administrative task within the clerical team.
You will be responsible for promoting good relations and the public image of the department whilst providing efficient and open communication with your team, adhering to administration procedures and generate appointments ensuring compliance with processes, procedures, policies and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service.
You will work alongside the diagnostic booking team lead in providing effective and efficient clerical support to the Cardiology diagnostic service at Southend, providing a comprehensive administrative support service to the Heart & Chest clinic and supporting with efficient and accurate bookings into appropriate diagnostic sessions and our test tracking processes and diagnostic report uploading.
Your role will include maintaining effective communication with clinical and non-clinical staff both within the Trust, providing support to ensure full utilisation of all clinics and providing a high standard of front-line customer care and a lead point of contact for patients regarding complaints and queries always displaying empathy and diplomacy.
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Are you ready for your next challenge, ready to promote good relations and the public image of our department? Then we want to hear from you.
Please see the attached JD for further details of this exciting role.
Company description:
We are the NHS and we need you There are a huge range of different roles available, and you could do anything from working on the maternity wards to supporting those with mental illness – we can help you find the one that’s right for you. This is an exciting opportunity for you to join one of the best health services in the world. As part of our team, you’re guaranteed hands-on, world-class training and plenty of opportunities to thrive and progress through your career. And that’s not all. When you join us, you’re practically guaranteed a job for life. With so much room for growth and ongoing training, it’s a job like no other. There’s never been a better time to join us so apply today.
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