Merchant Support Specialist
Brook Street Posted on 2022-11-18
| Salary | Up to £24,000 a year |
|---|---|
| Location | Remote in Belfast |
| Type | Permanent |
Job Description
Brook Street Recruitment is working on behalf of our global client to secure talented and passionate Merchant Support Specialists for their UK operation.
The Merchant Support Specialists who will work from home to operate as the first point-of-contact for the company`s clients and partners. Dealing with queries from these organisations and liaising internally with the company`s other departments, the Merchant Support Specialists will quickly develop an in-depth knowledge of the company`s products and services.
Duties in the role will include collaborating with teams across the business, dealing with a wide variety of queries, analysing clients` payments-related issues, assisting with disputes and providing sustainable solutions, maintaining an in-depth knowledge of functionality for all systems, and ensuring that a superior customer service is provided to clients.
Benefits of working in this role include:
Paid Annual Leave
All the equipment you need to work from home
Bonus opportunity twice per year
Employee appreciation programme
Opportunities to learn, develop, and to build a career
Working shift will be 13:45 – 22:15
Salary will be start on £24,000 per annum
Candidates must have at least six months` customer service experience which has given them excellent customer service skills. Our client is seeking candidate who are passionate about customer service, who are proactive, can multi-task, have excellent time-management skills, and who have exceptional oral and written communication skills.
To apply for these vacancies, please call Colleen Farquharson at Brook Street (UK)
Company description:
Founded in 1946, Brook Street has grown to become a leading recruitment agency with a unique local focus. With branches in 70 high street locations across the country, we know the companies that are new in town, the businesses that have been here for years, and the ones that are thinking of moving in. We understand the people that live here, too. We know the commuting routes, how much you ought to be paid for your skills, and what it’s really like to work for nearby companies. Armed with our extensive knowledge and experience of the local area, we’re primed and ready to find you your perfect new job.
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