Pediatric Customer Svc Rep in Austin TX

Summary

Pediatric Customer Svc Rep

Ascension Posted on 2022-11-18

Salary	Not mentioned
Location	Austin, TX 78723 (Mueller area)
Type	Full-time

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Job Description

Details

• Department: SFC Gastroenterology Clinic
• Schedule: Monday-Friday, 8am-4:30pm
• Hospital: Seton Family of Hospitals
• Location: Austin, TX

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

• Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

Responsibilities

Perform a variety of customer service functions.

• Handle customer service inquiries and problems.
• Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
• Use systems for tracking, information gathering, or troubleshooting.
• Respond to inquiries and may refer customers to secondary sources.
• Maintain records as appropriate.

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• 5 Years Medical Front Desk Experience.

Why Join Our Team

Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children »s Medical Center. Join us and create a career path you will love.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension Seton is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Company description:

For us, work is more than the place we go each day. It’s an environment that nurtures relationships, cultivates talent, and affirms patients so we can provide care that treats the whole person: body, mind and spirit. Our innovative approach impacts and influences the community we serve. We are a passionate team. We give, grow, connect, and provide care; together as a team we are committed to our mission of caring for all persons with special attention to those who need it most. Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2021, Ascension provided $2.3 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 150,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 142 hospitals and more than 40 senior living facilities – in 19 states and the District of Columbia, while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization.