Reception Administration
AdventHealth Orlando Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Orlando, FL 32803 (North Orange area) |
| Type | Full-time |
Job Description
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
- Pet Insurance*
- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time
Shift: 40 Hours
Location: 601 East Rollins Street, Orlando, FL 32803
The community you’ll be caring for
- Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
- serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
- AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
- We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
The role you’ll contribute:
Under general supervision, the Administrative Receptionist (known as the “Adventure Guide Captain” at Children’s Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
- Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
- Provides a consistently high level of service and satisfaction to patients and guests focusing on the ADVENTHEALTH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
- Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
- Promotes a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
- Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
- Participates in departmental performance improvement initiatives.
- Maintains up-to-date and thorough knowledge of the Main Hospital, Children’s Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and ADVENTHEALTH, and associated phone numbers.
Qualifications
The expertise and experiences you’ll need to succeed:
- Prior customer service experience
- Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
- Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs
- Basic computer, typing, and fax machine knowledge
- Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
- Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Company description:
AdventHealth is a faith-based health care organization headquartered in Altamonte Springs, Florida. A national leader in quality, safety and patient satisfaction, AdventHealth »s 80,000 employees maintain a tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient. With 45 hospital campuses and nearly 8,200 licensed beds in 10 states, AdventHealth facilities incorporate the latest technological advancements and clinical research to serve more than 4.7 million patients annually. The full continuum of integrated care also includes urgent care centers, home health and hospice agencies, and skilled nursing facilities. Each AdventHealth facility operates independently in delivering care and services to best meet the needs of the local communities they serve. While each entity is unique, all remain united in one mission of Extending the Healing Ministry of Christ.
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