Resident Liaison Officer
Equans Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Gloucestershire |
| Type | Full-time |
Job Description
Job type: Permanent
EQUANS are recruiting for a Resident Liaison Officer to be based in Gloucester. This is a full-time role. On offer is a competitive salary, company vehicle and benefits package.
Main Purpose of the role:
To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
The RLO will work alongside a construction project team, working on schemes in Dudkey. As a responsible employer, EQUANS expect all staff to implement and adhere to the company’s Safety, Health Environment and Quality (SHEQ) requirements including COVID – 19 safe working requirements
What will you deliver?
- Personnel must be professional and of the highest standard, including correct uniform to reflect the company branding and image
- Provide an efficient, courteous and professional service to all telephone callers
- Ensure written correspondence to residents is generated and distributed in line with the programme of works
- Carry out choice events, consultation events and individual consultation with residents regarding future work
- Carry out individual resident inductions to include – introduction to EQUANS, the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and work with the Client liaison representative when appropriate. Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed
- Ensure all communication and liaison activities are carried out to satisfaction of all stakeholders
- Where applicable to the scheme, ensure resident surveys are issued, returned and logged
What can we offer you?
On offer is a competitive salary, car and benefits package, which includes;
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Who are we looking for?
- Excellent communication skills.
- Proficient in Microsoft software and especially Excel
- Confident, organised and self-motivated
- Socially and commercially aware
- Ability to work to deadlines
- Able to work with a diverse range of people
- Demonstrates an eye for detail and a commitment to delivering excellent standards
- Professional attitude and approach to work
- A clean driving licence holder.
Who are we?
EQUANS is a market leader in the sector with 74,000 employees leveraging 200 years of expertise. With revenues of €12 billion, EQUANS is present in 17 countries – mostly across Europe, but also with significant interests in North America, Latin America and Australia.
In the UK, & Ireland, all of ENGIE’s activity in technical services & facilities management, energy efficiency and regeneration are now part of EQUANS. The new entity also includes specialist energy related capabilities: smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS is an autonomous business within ENGIE Group – with its own dedicated management team and operating structure to help further accelerate growth and service performance.
EQUANS supports its customers by mobilising its expertise to provide low-carbon energy solutions, offer cutting-edge technical and FM services and transformative regeneration in the UK & Ireland. From homes to cities, hospitals to the heart of government, offices to industry.
EQUANS empowers transitions both for today and tomorrow.
What »s next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Code: EQNENG
For more information about EQUANS, please visit:
https://www.engie.co.uk/equans
For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. EQUANS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
Company description:
EQUANS France, expertise and proximity for the new leader in multi-technical services.
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