Sales Associate – Sunglass Hut (Harrods)
Accenture Posted on 2022-11-23
| Salary | Up to £680 a day |
|---|---|
| Location | London |
| Type | Other |
Job Description
Band: 5
Salary: £27,055 – £32,934 per annum/pro rata
Interview date : Thursday 8th December 2022
We are recruiting for aneRostering Officerwho shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
We are looking for a dynamic and efficient individual with a passion for eRostering to work as part of the workforce team within the HR and OD directorate who has expert eRostering knowledge to support all staff queries, including but not restricted to eRostering and Safecare.
Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment. Our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families.
The Trust is taking take positive action to ensure that we can recruit and retain people from under-represented groups to support the Trusts commitment to a diverse and inclusive workforce.
All staff at Medway comply the Trust’s and the Kent and Medway Safeguarding Board’s policies on safeguarding children, young people and vulnerable adults.
The NHS has embarked upon an ambitious modernisation programme with a key objective to improve its service to patients. This programme is underpinned by Information Technology and the delivery of an electronic eRostering system for capturing how we deploy our workforce.
The Trust’s commitment to the workforce productivity and efficiency and implementing the findings of the Carter review includes the effective utilisation of the eRoster system into complex clinical environments which often span multiple organisational boundaries within the Trust.
eRostering has been implemented across the Trust. All workforce groups including medical are now using eRostering. eRostering focuses on quality and cost effectiveness and involves all staff being trained to use the system and to work inside associated processes. The project also involved integrating all areas electronically to payroll, bringing on Temporary Workers, implementing SafeCare and improving rosters.
The post holder should have sound knowledge of Allocate HealthRoster Suite and should be an expert user of the system and with the ability to prepare and deliver training to all levels of Trust staff.
They will provide frontline support and advice in all aspects of the system and related systems. The post holder will support all areas of the hospital with the use of the system, carrying out reviews as per NHSi recommendations.
They will perform a variety of tasks including setting deadlines, assigning responsibilities, monitoring and summarising progress to the eRoster Lead and assisting in the delivery of the key performance indicators and benefits realisation.
The post holder is responsible for communicating extensively with staff and assisting staff to collect and analyse highly complex data including shift patterns and hours in order to develop, test, deploy and support end user requirements.
The post holder will be required to appreciate that staff may be required to change working practices in order that benefits may be realised.
Key Responsibilities
To ensure all system users have received adequate training and have been issued with appropriate access levels to enable them to fulfil their job roles.
To prepare, plan and facilitate workshops / training sessions to assist with ongoing use of the system.
Contribute to the preparation of documentation and training guides. Ensure that training materials reflect any software upgrades or improvements that are made as the project progresses
Provide written and oral communication and presentations, and be able to inspire and enthuse users in a non-confrontational, collaborative style, in one to one situations, small groups and larger audiences.
To provide technical support and liaise with relevant stakeholders to ensure any issues are escalated accordingly.
Ensure all service leads are able to generate relevant reports to aid effective roster management eg sickness, annual leave etc and deliver the key performance indicators and deliver the financial benefits of the system.
Support service leads to use data information to proactively manage rosters and meet KPIs as required
Ensure that all improvements in eRostering practices are captured in order to demonstrate benefits realisation – finance, productivity, efficiency and staff satisfaction
The post holder will establish effective working relationships with staff across the Trust, acting as a champion and demonstrating a positive attitude towards change.
The post holder will demonstrate a willingness to be actively involved / lead on any improvements to processes and/or the way the system is utilised. Make constructive suggestions, as to how the system can be improved for end users while meeting demands of the service.
Review national best practice in roster management and work with the manager to implement any new solutions if agreed.
Promote cultural changes in the organisation around the acceptance/use and understanding the benefits of electronic rostering software,
In conjunction with the wider Workforce systems team, ensure supporting procedures are devised and implemented, working with relevant Trust and staff-side colleagues.
Proactively keep ahead of system developments, undertaking surveys or audits where necessary, to assist in the evaluation and testing of software upgrades and highlighting potential impacts. Where appropriate communicate these changes in advance to system users and other stakeholders. For example, changes to network configuration, version updates, downtime or restricted availability
Contribute to policy development and update as necessary based on the feedback from review meetings and end service users. Ensure changes are in accordance with the Trust
Roster Policy and working regulations. Ensure all staff levels understand and adhere to the agreed Roster Policy. Where necessary provide knowledge in regard to working time directive legislation and the Trust Roster Policy
Organise, prioritise and adjust own workload in a manner that maintains and promotes quality. Work within the limits of own competence, levels of responsibility and accountability with the teams
Contribute towards improvements being sustained, whilst being continually reviewed for further improvements.
To ensure and facilitate roster reviews in line with Lord Carter recommendations for all rosters across the Trust. Provide rostering advice and support to unit / departmental managers and other Rota Coordinators, as required. Support service leads when advising and supporting staff whose working conditions, patterns and hours may change as a consequence of the system.
Collaborate and involve the Workforce systems operational manager, Rota Coordinator/General and service managers, payroll and human resource departments to address issues relating to staff working conditions, patterns and hours.
Provide methods of effective feedback, recognising the success of effective rostering.
Key Working Relationships
Internal
External
- All staff levels within the Trust.
- Chief Operating Officers
- IT
- All relevant HR&OD functions
- Finance and other internal departments as required.
- Temporary Staffing
- Allocate Software
- Payroll
- Other NHS Trusts
- NHSi
Company description:
confidential
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