Customer Service Assistant
Selleck Chemicals Posted on 2022-11-23
| Salary | £30,000 – £72,000 a year |
|---|---|
| Location | London |
| Type | Full-time |
Job Description
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Location
About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Job description
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Overview of the job
The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.
Summary
To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:
- Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies
- Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.
- Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.
In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc)
Responsibilities, Activities & Duties
Probation Services Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.
- To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
- When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
- To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
- Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
- To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
- To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.
- To provide cover within teams as required
- To deliver and co-lead accredited programmes commensurate with grade
- To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures
- Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
- To work within the aims and values of NPS and NOMS
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Person specification
Behaviours
We »ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Developing Self and Others
- Making Effective Decisions
- Managing a Quality Service
- Working Together
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission »s recruitment principles.
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Company description:
Selleck Chemicals LLC is one of the world »s leading suppliers of biochemical products and services. Selleck Chemicals LLC provides comprehensive and ongoing Inhibitors and modulators for multiple cell signaling pathways including MAPK, PI3K/Akt/mTOR, Apoptosis, Angiogenesis, and JAK/STAT, among others. Currently, we have over 3,000 inhibitor products available and this list continues to expand. In addition, we also provide a variety of screening libraries for High Throughput Screening and High Content Screening to advance drug discovery and systems biology research. All the inhibitors are well classified, so you can directly choose inhibitors according to signaling pathways or research areas listed in our company website. Worldwide Relations & Overnight Delivery Selleck Chemicals has established long-term and stable relationships with more than 10,000 customers from pharmaceutical and biotech companies to universities and research institutions. We have headquarters in the United States, Asia, Europe, and 38 distributors worldwide. We provide overnight delivery in North America and Europe. –
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