Sales Director in London

Summary

Sales Director

Post Office Ltd Posted on 2022-11-18

Salary	Not mentioned
Location	London
Type	Permanent

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Job Description

Summary

Salary: Competitive
Grade: SLP
Contract Type: Permanent
Location: Finsbury Dials, London
Reporting to: Managing Director Parcels and Mails
Division: Commercial
Closing Date: Tuesday 8th November 2022

The Purpose of the Role

Reporting directly into the Managing Director for Parcels and Mails, the Sales Director will be responsible for Post Office’s new digital sales channels, new Business-to-Business sales opportunities and existing network sales channels for all Parcels and Mail products and services, and to support product teams and stakeholders across the Commercial and Network teams to drive profitable growth for Post Office.

Principal Accountabilities

• Responsible for preparing and implementing comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities, executing the sales strategy, develop and initiate revenue growth plans and lead the sales team to meet and exceed goals and objectives
• Responsible for delivering (at pace) and then managing Post Office’s online sales platform
• Responsible for creating and managing relationships with the key platform partner, parcels carriers, marketplaces, retailers and other core service suppliers to the platform
• Develop and maintain senior (c-level) commercial relationships with new customers, partners and suppliers to grow sales, and support products and services for Parcels and Mails
• Responsible for improving and managing (non-digital) sales performance of Parcels and Mails
• Responsible for managing Post Office’s commercial relationships with Royal Mail Group to improve cooperation, develop joint sales plans, manage senior and operational working practices for the protection, and development of revenues
• Responsible for managing the Parcels and Mails (new) products managers, sales team, trading and reporting team and for setting sales targets, analysing sales data and performing strategic planning for the sales department
• Develop Parcels and Mails commercial reporting using internal MI/BI, marketing, digital, competitor and market data to deliver actionable insight to the Mails product portfolio and the wider business

Further Accountabilities

• Use industry knowledge to identify potential new markets opportunities and product development opportunities. Bring new and innovative ideas to realise opportunities and to grow revenues in the medium and long term
• Share best practice and learnings. This also includes supporting senior leaders with the weekly trading cycle, collating data and attending relevant weekly meetings
• Manage commercial reporting for Sales and trading boards, making recommendations to improve efficiencies and effectiveness
• Interpret market, customer and competitor data to produce comprehensive presentations that can be shared across the busines
• Understand consumer behavior and make improvement recommendations on journey’s, campaigns and cross-sell activity
• Monitoring the performance of the sales team by setting and reviewing goals and identifying training needs
• Recruiting and training sales staff
• Identifying opportunities by keeping track of competitor activity
• Coach, mentor, and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities
• Empower employees to take responsibility for their role, objectives and own development. Delegate responsibility and expect accountability and regular feedback

Qualifications, Experience & Skills

• Proven experience as a Sales Director or other senior managerial position
• Demonstrable experience in developing and delivering business plans
• Thorough knowledge of market changes and forces that influence the company
• Strong understanding of measures of sales performance
• Excellent organisational and leadership skills
• Excellent communication, interpersonal and presentation skills
• Outstanding analytical and problem-solving abilities
• Demonstrable experience of working with Marketing teams in complex matrix organizations
• Results oriented and solution focused, with the ability to manage multiple tasks simultaneously with tight deadlines
• Excellent influencing skills and the ability to interact and build relationships with colleagues within the Post Office, up to senior management level
• Likes to engage and challenge the norm; able to negotiate with and provide constructive feedback to others to achieve a successful outcome

About Post Office

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.

Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.

Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.

All Post Office people are guided by our three values and behaviours:

• We care by always thinking customer
• We strive to make things ever better through honest challenge
• We commit to decisive delivery

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.

Company description:

We’ve come a long way since it all started over 380 years ago. We’ve built up a network of 11,500 branches across the country. To give you a sense of how big that is, we’ve got more branches than the four biggest banks in the UK put together. Or put simply, we’re the largest retail network in the UK. So we’re there for our customers, wherever they are. But our biggest branch by far is our website, which gets nearly 1 million visitors a week, so we’re building on our digital strategy too.