ServiceNow Developer I in PA

Summary

ServiceNow Developer I

Children »s Hospital of Philadelphia Posted on 2022-11-18

Salary	Not mentioned
Location	Hybrid remote in Philadelphia, PA 19104
Type	Full-time

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Job Description

Location: LOC_HOME-Home/Remote Office Location

Req ID: 221332

Shift: Days

Employment Status: Regular – Full Time

About Us
We’re seeking breakthrough makers! Children’s Hospital of Philadelphia was built on the belief that we can change lives. Today, in every role throughout our hospital, research institute and care network, the 22,000 members of our workforce are finding new ways – big and small – to make a difference for the patients and families we serve.

If you are ready to challenge yourself, be inspired and grow – no matter what your role – you just may be the kind of breakthrough maker who will thrive at CHOP.

CHOP is proud to share that we are ranked No. 1 on Forbes » 2022 list of America »s Best Large Employers!

Job Summary

Reaching beyond usual IT implementation, ServiceNow is used by CHOP as an enterprise-wide platform supporting intake and work management throughout many cross-functional domains. Emerging Technology and Digital Transformation’s ServiceNow Platform team is comprised of architects, business analysts, system analysts, and platform developers whose leading strategy is to provide a unified user experience by digitally transforming business process and service delivery through standardization, automation, and innovative technology.

The ServiceNow Developer is team member:

• Serving as an overall user-experience problem solver focused on driving efficiency and providing overall business intelligence to our customers.
• Will consult on functional process design and technical requirements in:

o ITSM, ITOM, IT Asset, Clinical Asset Management, Project and Portfolio Management, HR Service Delivery, Portal, Catalog, Virtual Agent, Agent Chat, Ideation, Demand, Governance, Risk and Compliance, and Performance Analytics.

Job Responsibilities

• Performs routine operational support, maintenance and system configuration as defined in departmental operating procedures.

• Identifies, analyzes and resolves data and system issues of low complexity. Demonstrates ability to diagnose and resolve technical, management, and business issues and to recommend areas for process improvement or innovation.

• Works under direct supervision in support of team initiatives.

• Attends specific client-based meetings and directs the communication of client needs to the appropriate support/service groups.

• Actively participates with clients, internal and external, to identify and document business and technical requirements using standard templates.

• Participates in the development, validation and execution of test plans.

• Performs 24/7 on call support if applicable.

• Communicates effectively with clients and colleagues.

• May be required to travel to/from and work in the various CHOP locations, including patient care areas.

• May be required to travel for mandatory certifications.

• May be designated a “Health Care Worker”

Job Responsibilities (Continued)

The department works 80% remotely, 20% on site in our Philadelphia offices.

Required Education and Experience

• Certifications commensurate with job role

Required Education: Bachelors of/in Computer Science, Information Systems, Business

Required Experience: Relevant application and integration development experience (0-1 years)

Preferred Education, Experience & Cert/Lic

Preferred Experience: Relevant experience (0-1 years) within a healthcare environment

Additional Technical Requirements

• Excellent communication and teamwork skills.
• Basic problem-solving and troubleshooting skills.
• Proficient in Microsoft or other relevant office based products
• Demonstrated ability to build relationships and work collaboratively.
• Basic proficiency in programming languages, web services, APIs, web and mobile development, application domain knowledge, and integration technologies commensurate with job role.

To carry out its mission, it is of critical importance for the Children’s Hospital of Philadelphia (CHOP) to keep our patients, families and workforce safe and healthy and to support the health of our global community. In keeping with this, CHOP has mandated all workforce members on site at any CHOP location for any portion of their time be vaccinated for COVID-19 as a condition of employment. This mandate also applies to workforce members performing work for CHOP at non-CHOP locations. Additionally, all workforce members based in or regularly scheduled to work at any New Jersey location are mandated to be both vaccinated and boosted for COVID-19, with booster timing consistent with applicable guidelines. The CHOP COVID-19 vaccine mandate is in alignment with applicable local, state and federal mandates. CHOP also requires all workforce members who work in patient care buildings or who provide patient care to receive an annual influenza vaccine. Employees may request exemption consideration for CHOP vaccine requirements for valid religious and medical reasons. Please note start dates may be delayed until candidates are fully immunized or valid exemption requests are reviewed. In addition, candidates other than those in positions with regularly scheduled hours in New Jersey, must attest to not using tobacco products.
EEO / VEVRAA Federal Contractor

Company description:

At Children »s Hospital of Philadelphia (CHOP), we help children grow and thrive — and we offer these same opportunities to the professionals who make up our team. CHOP is a unique work environment, with exceptional team members, supportive managers and state-of-the-art training. Our employees are all empowered to realize their well-defined goals, because we believe everyone makes a difference — it’s the very foundation on which our hospital is built. Since 1855, CHOP has been the birthplace of many dramatic firsts in pediatric medicine. As the nation »s first hospital devoted exclusively to caring for children, CHOP has fostered medical discoveries and innovations that have improved pediatric healthcare and saved the lives of countless children. Today, that same spirit of care and innovation continues. The hospital now employs more than 10,000 people in more than 50 locations across Pennsylvania and New Jersey.