Specialty PA
confidential Posted on 2022-11-18
| Salary | Not mentioned |
|---|---|
| Location | Nottingham |
| Type | Full-time |
Job Description
Band 4
Job overview
Working as part of the LTV team the post holder will support the provision of a high quality secretarial and administrative service to Consultants and clinical teams to ensure their Specialty clinics are completed accurately and within the set timeframe together with any other associated administrative duties. The post holder must exercise initiative to organise their own workload within defined deadlines.
The post holder may have some line management responsibility for Band 2 staff.
The role/duties of the post are outlined below. In undertaking this role, the employee will be expected to behave at all times that are consistent with and actively supports the Trust values which are listed below.
Main duties of the job
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Manage Clinic schedules and patient attendance for your Specialty, working closely with consultants and other stakeholder departments.
Liaise with Consultants regarding patient queries and be a key contact for consultants and other clinical staff.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.
Establish and maintain patient admin systems/databases.
Dealing with incoming mail, results/reports management
Attending/organising meetings, take minutes.
Ensure RTT patient data quality is accurate.
Communication link to directorate management team, regarding consultant leave/service issues.
Diary Management for Clinical teams.
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.
Typing of non-clinical letters as required.
Liaise with Waiting List Co-ordinators to ensure patients are treated within breach dates
To support and mentor new staff.
Share responsibility with line manager for own personal development.
Undertake HR related tasks, appraisals and recruitment (if necessary).
Undertake any other duties which may be reasonably required.
Working for our organisation
Nottingham University Hospitals NHS Trust is one of the biggest and busiest acute hospitals in England, employing over 16,000 staff. We provide care to over 2.5million residents of Nottingham and its surrounding communities and specialist services to a further 3-4million people from neighbouring counties.
We are seeking a dynamic individual who has an interest in working in a specialist and learning-rich environment, who can demonstrate compassion and empathy for our children, young people and their families. If you would like to work in a friendly environment and are motivated and enthusiastic about making a difference to the care of patients, we would like to hear from you!
Nottingham Children’s Hospital (NCH) became the first Children’s Hospital in Europe to achieve ANCC pathway to excellence accreditation in 2020. This makes NCH a special place to work, not only does this show that we provide excellent care to patients and their families, it is also recognition that we have fantastic teams, leadership at all levels and a huge array of development opportunities.
Detailed job description and main responsibilities
Manage Clinic schedules and patient attendance for your Specialty, working closely with Consultants and other stakeholder departments.
Liaise with Consultants regarding patient queries and be a key contact for consultants and other clinical staff.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.
Establish and maintain patient admin systems/databases.
Dealing with incoming mail, results/reports management
Attending/organising meetings, take minutes.
Ensure RTT patient data quality is accurate.
Communication link to directorate management team, regarding consultant leave/service issues.
Diary Management for Clinical teams.
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.
Typing of non-clinical letters as required.
Liaise with Waiting List Co-ordinators to ensure patients are treated within breach dates
To support and mentor new staff.
Share responsibility with line manager for own personal development.
Undertake HR related tasks, appraisals and recruitment (if necessary).
Undertake any other duties which may be reasonably required.
Person specification
Training & Qualifications
Essential criteria
- GCSE Maths and English Grade C or equivalent
Desirable criteria
- ECDL
- Word processing or typing qualification (or equivalent experience)
- NVQ level 3 in administration (or equivalent qualification and or experience)
Experience
Essential criteria
- Experience of working in a fast paced front facing administrative environment
- Audio typing
- Experience in using Microsoft Office
- Proven administrative or secretarial experience including diary management
Desirable criteria
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis.
- Previous experience of working in NHS
- Understanding of medical terminology
- Previous line management experience
- Knowledge of RTT pathways
Communication and relationship skills
Essential criteria
- Must be able to clearly and accurately convey information gathered from both verbal and written documented reports
- Must be understanding and helpful to stakeholders
- Friendly and professional manner on the telephone and face to face even when dealing with difficult situations
- Maintain confidentiality, sensitivity and empathy in communication with all stakeholders.
- Has excellent communicational skills both written and verbal
Analytical and Judgement skills
Essential criteria
- Able to use judgement to make informed decisions in order to solve problems/enquiries
- Uses resources efficiently and effectively
- Uses own initiative
- Works in line with organisational goals and objectives
Planning and organisation skills
Essential criteria
- Demonstrates an ability to organise own work schedule within required deadlines
- Demonstrates an ability to delegate and organise work for others
- Ability to prioritise conflicting deadlines and important tasks
Other requirements specific to the role
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Flexible approach to work
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
Company description:
confidential
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