STAFF ASSISTANT – TUCSON WATER
City of Tucson Posted on 2022-11-18
| Salary | $48,485 – $90,022 a year |
|---|---|
| Location | Tucson, AZ 85701 |
| Type | Full-time |
Job Description
Introduction
About Tucson Water:
Tucson Water is the second-largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. With 350 days of sunshine a year, Tucson offers an array of activities, including parks, hiking trails, entertainment, recreation, local breweries, resorts, golf courses, restaurants, and ample shopping opportunities make Tucson one of Arizona »s great places to live.
About Tucson Water Customer Services Division/Solution Center:
The Customer Services team is the second largest division in Tucson Water, with 152 full-time positions. The Utility Services Solution Center is a medium-sized fast-paced call center environment. Our Solution Center handles approximately 270,000 accounts and receives approximately 42,000 calls per month – with specialists averaging 80 to 100 calls per day. Aside from Water and City Environmental Services refuse accounts, they also handle the billing for Pima County Wastewater. The Staff Assistant position is part of a small administrative team, supporting all Solution Center employees and daily activities.
About the position:
The Staff Assistant position within the Tucson Water Customer Services Division is a critical support role providing organizational, administrative, and financial analysis and support to the Solution Center. The Staff Assistant maintains a thorough understanding of the division »s role within Tucson Water to prioritize tasks based on critical business needs efficiently and requires close coordination with all sections within the Tucson Water Department. Duties include overseeing financials and labor distribution processing, participating in RFP process and recommending procurement contracts, coordinating annual inventory, assisting with payroll processes, assisting with human resources functions, researching, and providing data analysis and summary reports utilizing information from multiple databases and resources.
This position requires independent judgment, innovative problem resolution, and the ability to anticipate and adapt to changing priorities. The Staff Assistant provides exceptional support and analysis to various division leadership areas through open communication, versatility, strong organizational skills, and collaboration.
This position is currently a hybrid telecommuting position where a portion of the work may be completed virtually, based on specific work tasks. This may change based on business necessity. Successful candidates must abide by the terms and guidelines in the City of Tucson Telecommuting Administrative Directive 2.01-19, including:
- Must have a minimum of 50 Mbps to connect to the internet
- Shall designate and maintain a dedicated workspace that is quiet, clean, and safe, with adequate lighting and ventilation
CITY WIDE BENEFITS
The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:
- Medical: Choice between a high deductible plan (HSA or HRA), or Network plan
- Dental: Choice between a national dental PPO and a local dental HMO
- Vision: Coverage for annual eye exam and glasses or contacts, plus LASIK
- Life: City-paid coverage for you & dependents, plus option to buy more
- Long-Term Disability: Income replacement of up to 60% of your base salary in the event of a qualifying disability
- Employee Assistance Program: Enhance your wellbeing when life doesn’t go as planned
- Flexible Spending: Pay for qualified health and dependent care expenses using pretax dollars
- Colonial Voluntary Benefits: Financial help in the event of cancer, hospitalization, accident and more
Your Security and Future
- Pension: Generous pension plans that help both civilian and public safety employees retire more comfortably
- Deferred Compensation: Save more toward a comfortable retirement with a 457(b) plan
- Training & Tuition Assistance: Pursue your dream through internal training or financial help toward a degree Back-Up Care: Care for your loved ones when your regular care is unavailable
Your Peace of Mind
- Paid Parental Leave: Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA
- Paid Time Away: New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one: 13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays)
- Employee Discounts: Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment
- Social Connectedness: Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving
For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson »s benefit options please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot
General Description
Essential Functions
The essential duties include but are not limited to:
- Occasionally directs helpers, assistants, seasonal employees, interns, volunteers or temporary employees and may temporarily act in a higher capacity.
- Prepares and monitors budgets, reviewing and analyzing historical data, determining future needs to develop the budget, preparing budget changes, confirming availability of funds, reviewing financial reports, processing documents for billing, reconciling accounts, and preparing reports.
- Recommends reallocation of funds and prepares financial projections.
- Performs administrative tasks by analyzing and revising systems operations and procedures, coordinating departmental activities, participating in the development of division and department policies, developing and preparing reports and recommendations, researching and composing documents, maintaining spreadsheets and databases, interpreting policies and procedures for compliance, and responding to inquiries.
- Manages procurement activities by reviewing and identifying project funding for purchase documents, researching and gathering information, evaluating requests for materials and equipment, approving purchase requisitions and monitoring purchase orders, and preparing agreements, lease contracts, and bid specifications.
- Assists with grant administration by researching areas of interest, developing project budgets and grant applications, monitoring grant related activities, administering and monitoring funds, assisting program personnel, processing application contracts for approval, reviewing contracts, preparing and submitting financial reports, preparing Mayor and Council communications, ensuring grant compliance, and identifying and resolving problems.
- Assists with personnel actions including employee hiring processes, training sessions, identifying, researching, and analyzing employee issues and documenting findings and actions and suggesting resolutions.
- Performs related duties such as: monitoring departmental vehicle requirements, monitoring job cost systems, participating on committees, compiling and maintaining statistics, responding to surveys and reports, coordinating trade events, administering and coordinating programs and special projects as assigned, planning for storage and handling of evidence and property, monitoring and maintaining fixed assets, overseeing inventory control systems, and analyzing and researching organizational issues.
Minimum Qualifications
Minimum Education Level & Type: Bachelor’s Degree
Minimum Experience Qualifications: At least 2 years budgeting, finance, and human resources management
An equivalent combination of education and experience that provides the ability to successfully perform the essential functions may be considered.
Selection Plan
**You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profile and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an oral board.
- In-Person Oral boards will be held December 2, 2022
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant »s ranking on the Civil Service list will be based on their final score which will be calculated as:
- 10% of your rating for education and work experience
- 90% of your rating for the oral board
This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months. Virtual Teams hiring interviews may be conducted post-list.
If you need of an Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie.Escarcega@tucsonaz.gov at least 48 hours prior to the evaluation.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Roxie.Escarcega@tucsonaz.gov. The DD214 must be a copy that indicates characterization of service.
Conclusion
Company description:
confidential
Follow us