Support Center Coordinator I in Charlotte NC

Summary

Support Center Coordinator I

Novant Health Posted on 2022-11-18

Salary	Not mentioned
Location	Charlotte, NC 28207 (Myers Park area)
Type	Full-time

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Job Description

Overview:

Digital Products and Services team members are responsible for securely managing information systems throughout their lifecycle, including knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute a cybersecurity incident, and understanding their role in security incident response activities. Under direct supervision, provides support to end users for specific customer needs such as password resets, general support inquiries and other areas as needed. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. Refers more complex problems to intermediate and or senior level Coordinators. This position is staffed by beginners who have had sufficient educational background and/or experience.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications:

• Education: High School Diploma or GED, required.
• Experience: Six months of experience in client service field or equivalent work experience required.
• Additional Skills (required): Good understanding of healthcare applications/software. Effective communication skills. The ability to organize tasks and resources, and coordinate activities with other customers/clients is essential. Effective customer services skills.
• Additional Skills (preferred): Fundamental knowledge of hardware and software uses in IT.

Responsibilities:

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of « First Do No Harm ».

Company description:

Novant Health is a not-for-profit integrated system of 16 medical centers and more than 2,300 physicians in nearly 700 locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant Health »s over 36,000 team members and physician partners care for residents in more than 30 counties and communities in North Carolina, South Carolina and Georgia. Its largest facilities include the 920-bed Forsyth Medical Center in Winston-Salem, North Carolina and the 600-bed Presbyterian Medical Center in Charlotte, North Carolina. It also operates over 600 physician clinics, outpatient surgery, and diagnostic imaging centers. Additionally, Novant is home to nursing homes, rehabilitation and community outreach programs, and philanthropic foundations. Headquartered in Winston-Salem, North Carolina, Novant Health is committed to making healthcare remarkable for patients and communities, serving more than 5 million patients annually. By bringing together world-class technology and clinicians to provide quality care, we are committed to creating a healthcare experience that is simpler, more convenient and more affordable so patients can focus on getting better and staying healthy.